Resetting the Burnout Clock
By Joyce Gioia CEO, Employer of Choice International, Inc. | August 01, 2013
With non-traditional workweeks, night shifts, and difficult guests, hotel employees have very taxing jobs. On top of that, the demanding responsibilities and long hours often lead to the condition known as "burnout". Often hotel executives think of this state as irreparable, however wise hospitality leaders know that they can help the employee and retain a valued team member with a few very strategic moves.
Recognizing the Signs
Most hotel executives become aware of a burned out employee, when they see that productivity is dropping and there is less attention to detail. Other signs of burnout are reduced energy, higher absenteeism, higher levels of irritability, increased use of food, drugs, or alcohol to "feel better", and unexplained headaches, backaches, or other physical complaints. They may even feel "lost" or "beaten down"
Whatever the symptom, it is important to catch this condition early. The earlier you take action, the more likely you will have a positive result. Employee turnover is very expensive-for you, as well as the company.
Saving an employee is truly a win–win-win. The employee wins, because they get to keep their job; the supervisor and executive win, because they do not have to train a replacement employee; and the employer wins, because it drives more profit to the bottom line by saving the costs of advertising, interviewing, onboarding, training, and more.
"Some people simply can't shake off burnout", said Linda Fulayter, General Manager of the Hampton Inn and Suites Flagstaff West in Arizona. "I teach them to ask for help," she continued. "They need to come talk with me to discuss what happened so that we may address the situation together."