easyHotel, has established itself as a leading hotel brand in the affordable sector. It is expanding across Europe with over 40 hotels under CEO Karim Malak and is focused on affordability and quality, including smart room design and prime locations. With a green pledge and expansion into new markets, easyHotel is now focused on its low-carbon, value hotel brand for the future. READ MORE

Conflict is a fundamental component of organizational and personal life. Understanding the sources of conflict in a hotel and how people approach resolution based on a classic model will help managers make smarter decisions about how to work through and resolve conflict. This article will review the model and discuss how one can manage conflict more effectively. READ MORE

When preparing for the high season, there are several key phases an employer must take to ensure successful guest service delivery. The associate journey for your high season employees is abbreviated and, therefore, you must make an immediate, effective impact. Everything starts with efficient efforts at attraction, hiring/on-boarding, effective training and appropriate off-boarding. Every stage is critical for the guest's optimal experience. READ MORE

With the ever- changing competitive landscape Hoteliers have had to become more creative and adept at driving occupancy. In markets where new competition is plentiful many of us have had to step up our game to hold onto or grow share. Let's take a closer look at a few ways to drive more share and crush the competition. READ MORE

The hospitality industry services clients of diverse cultures and backgrounds across the world. Promoting, building, and nurturing a diverse and inclusive environment for employees and clients in the industry is crucial. To build this type of environment, industry leaders must be committed to the mission of creating and nurturing a diverse and inclusive culture in their organization to successfully service their diverse client base. READ MORE