Governments and consumer advocacy groups are intensifying their scrutiny of deceptive pricing practices, including a recent California law banning the pricing of good without including mandatory fees or charges. "Resort fees" have been under fire for the past several years, with a long list of lawsuits brought against hotels over their use. Hotel owners must embrace transparency in their advertised room rates to avoid financial penalties, litigation, and consumer backlash. READ MORE

Recently, the NLRB has made significant decisions affecting employers and employees. Severance agreements with non-disparagement and confidentiality clauses are prohibited. Revised union recognition processes place greater obligations on employers. Employee rights in social media and email have expanded, while employee handbooks face stricter scrutiny. Prioritizing employee rights is crucial, but maintaining a balanced approach is essential for harmonious labor relations. READ MORE

All revenue streams in a hotel must be examined and re-examined on a regular basis to be certain that the hotel is deriving the maximum revenue possible from each stream. This of course includes food and beverage sales. The sale of alcohol beverages in a hotel is, of course, impacted by larger trends in the alcohol market. If a hotel is aware of the trends in the wider alcohol market and incorporates them into their operations, it is likely to maximize its sales from this important revenue stream. READ MORE

In their ongoing quest to differentiate guest experience, where should hotels look for 2024? Research overwhelmingly points to three emerging trends – business travel 2.0., the evolution of culinary travel, and wellness-led adventure – that will boom in the next few years. All offer hotels the opportunity to create uniquely distinct experiences based on a deep understanding of guests and what they need and value. Read on to learn more about these trends and ways your organization can embrace them. READ MORE

With hotel owners constantly looking for ways to increase guest satisfaction, integrating wellness into a stay is a great option for them to consider. This gives guests a wide array of amenities and benefits to staying at the hotel. These methods can also be investments that should also be considered because of the great ROI hotel owners can potentially get. READ MORE