The hospitality industry has become reliant on technology to enhance guest experiences, streamline operations, and manage reservations. However, this dependence on technology has made hotels a prime target for cybercriminals. In this article, we delve into why that is, how these attacks happen, what cybercriminals typically target, and what hotel executives can do to protect their establishments and guests. READ MORE

The hospitality industry has multiple legal issues to consider in terms of exposure, prevention of liability, compliance and more. As we are all aware, the business world has become increasingly focused on litigation and prevention with safety and security as a goal. This article will review current and potential hotel and hospitality sector legal issues and discuss what hotel companies and their leadership and staff can do to operate in legally effective and efficient ways. READ MORE

Religious sensitivities are an important element that shapes our daily or lifelong decisions. Although it is not seen in statistics how our religious sensitivities affect our accommodation and dining decisions, many people in the world still eat, drink, or carry out other daily activities as their religion allows. Understanding the religious sensibilities of individuals helps us understand their service expectations. READ MORE

Guests are craving more than the typical luxury hotel - they long for a unique, immersive experience that tells a story about the local community and area they're traveling in. Using the local environment, history, culture, and people as the design's foundation, this approach enriches the guest's stay, giving them a taste of what it's like living in the destination. READ MORE

Hotels are increasingly at the center of the work world. The post-pandemic work environment relies more heavily on hotels as 'third places' for co-working and hybrid mobile teams from organizations with diffuse worker locations and largely remote work setups. The case study of citizenM is considered as a model of a co-work-oriented hospitality typology, with a review of the design of the hotel, its common areas, and its lifestyle-oriented brand position. READ MORE