If you are having trouble viewing this email, please
click here |
|
|
 |
OCTOBER Guest Service: A Culture of YES |
Thursday October 18, 2018 |
|
|
|
Thoughtful Disagreement: The Relationship Between a DOSM and DORM
By Sonny Kerstiens, Regional Director of Sales & Marketing, Marriott Denver Cherry Creek & Napa Valley
In the era of Big Data, the importance of a strong relationship between a hotel's Director of Sales & Marketing and the Director of Revenue Management can lead to positive revenue results while also fostering a highly effective sales team with positive group morale - or it can fundamentally handcuff a property's ability to successfully navigate today's hyper-competitive environment. High-performing DOSMs and DORMs should absolutely challenge one another routinely, approaching every disagreement as an opportunity to learn from one another and leverage one another's viewpoints to generate the best solutions to complex problems.
|
 |
|
|
|
| TRENDING THIS WEEK |
7 Ways to Boost Hotel Employee Engagement with HR Technology
By Linda Ginac, President & CEO, TalentGuard
Technology has been dramatically changing almost every field and industry in the last couple of years and the hospitality one makes no exception. The transformation could be perceived as either positive or negative, but is undoubtedly disruptive. And the customers have no intention to wait for the industry to adapt. On the contrary, they require the best services possible. That is why, hospitality executives and the human resource departments have no choice but to implement efficient software in their operations and keep up with the ever changing environment in the field, keeping their employees engaged and their performance optimal.
|
|
|
|
|
|
|
|
|
DAILY HEADLINES - Thursday Oct 18, 2018 |
|
|
|
|
|
|
 |
More from our online Library Archives... |
|
Crafting Sustainable Hotel Venues for New Markets and Brand Loyalty
By Joshua Zinder, AIA, Principal, JZA+D
With millennials representing an increasingly large share of economic activity, amenities are critical in several building sectors, hospitality not least among them. Millennials are looking for robust offerings of amenities, both shared spaces and in-room, that are environmentally friendly and geared toward health and wellness. This article discusses essential integrated approaches to creating and sustaining hotel venues that incorporate amenities programs that guests of all demographics will enjoy, and the staff and guest-facing communications methods essential to achieving sustainable design goals and inspiring brand loyalty.
|
|
|
|
|
|
Hotel Design: Creating an Individual and Unique Experience
By Tammy S. Miller, President, Alternate Resources
There is a generation of young people that have redefined travel for all of us. Actually, they have redefined many things for all of us! The advent of social media platforms and the influx of visually stimulating photos posted everywhere have enabled people to open their minds to new ideas. Where the unknown used to be scary, there is very little unknown these days because you can tap into new experiences from friends and strangers gaining comfort in your interests. You can follow innovators and be exposed to what others are seeing and what they are experiencing and put those ideas on your bucket list.
|
|
|
|
Does a Positive Organizational Culture Contribute to Retention?
By Cynthia M. Schuler, Human Resources Professional,
The key to retaining good talent in the hotel industry is in developing and maintaining a positive organizational culture. We all know what it is like to work in an environment with a positive organizational culture. The feeling is infectious and the energy is electric. When employees are happy, they come to work and display an enthusiastic attitude about being a part of something special. In addition, they display loyalty and commitment and produce results. If happiness exists as a result of a positive organizational culture, an employee will likely stay with the hotel as opposed to leaving for an opportunity at another hotel.
|
|
|
|
|
|
 |
May 2019: |
|
Eco-Friendly Practices: Corporate Social Responsibility |
The hotel industry has
undertaken a long-term effort to build more responsible and socially conscious
businesses. What began with small efforts to reduce waste - such as paperless
checkouts and refillable soap dispensers - has evolved into an international
movement toward implementing sustainable development practices. In addition to
establishing themselves as good corporate citizens, adopting eco-friendly
practices is sound business for hotels. According to a recent report from
Deloitte, 95% of business travelers believe the hotel industry should be
undertaking “green” initiatives, and Millennials are twice as likely to support
brands with strong management of environmental and social issues. Given these
conclusions, hotels are continuing to innovate in the areas of environmental
sustainability. For example, one leading hotel chain has designed special
elevators that collect kinetic energy from the moving lift and in the process,
they have reduced their energy consumption by 50% over conventional elevators. Also, they
installed an advanced air conditioning system which employs a magnetic
mechanical system that makes them more energy efficient. Other hotels are
installing Intelligent Building Systems which monitor and control temperatures
in rooms, common areas and swimming pools, as well as ventilation and cold
water systems. Some hotels are installing Electric Vehicle charging stations,
planting rooftop gardens, implementing stringent recycling programs, and
insisting on the use of biodegradable materials. Another trend is the creation
of Green Teams within a hotel's operation that are tasked to implement
earth-friendly practices and manage budgets for green projects. Some hotels
have even gone so far as to curtail or eliminate room service, believing that
keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the
Hotel Business Review will document what some hotels are doing to integrate
sustainable practices into their operations and how they are benefiting from
them.
|
|
|
|
|
