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In this article Sven Wiedenhaupt explores how Lake Nona Wave Hotel leverages its location within the purpose-built smart city of Lake Nona to enhance hospitality. By integrating automation, wellness, mobility, and human-centered design, the hotel shows that technology works best when it removes friction, supports operations, and elevates, rather than replaces, the human guest experience. READ MORE
AI is accelerating across hospitality, reshaping guest journeys, operations, and workforce models. Hotels are adopting tools for dynamic pricing, personalization, automation, and predictive maintenance, though smaller operators face cost and data barriers. The opportunity ahead centers on smarter integration, stronger data strategies, and upskilling teams. Ultimately, hotels that blend technological intelligence with genuine human connection will create the strongest competitive advantage. READ MORE
This article focuses on how Artificial Intelligence (AI) revolutionizes guest services in the lodging industry by automating routine tasks, personalizing experiences, and enhancing operational efficiency. From chatbots and voice assistants to smart energy systems and dynamic pricing, AI improves guest satisfaction, reduces costs, and boosts staff productivity. As adoption grows, AI will redefine hospitality through predictive, personalized, and sustainable service delivery. READ MORE
Hotels are rapidly adopting AI, IoT, and smart technologies to enhance guest experiences, but cybersecurity maturity isn't always keeping pace. In 2026, top threats include AI-driven phishing and deepfakes, IoT device exploits, and vendor-related breaches. To stay secure, hotels can embrace zero-trust principles, strengthen vendor oversight, automate threat detection, and prioritize ongoing staff cyber awareness and collaboration. READ MORE
Hospitality is entering an AI-powered era driven by rising labor costs and changing guest expectations. Hotels face real challenges adopting AI, from high costs to technical complexity, yet those who overcome these hurdles stand to transform operations and guest experiences. This article dives into AI's booming market, the barriers hoteliers face, and the practical steps reshaping hospitality's future. READ MORE
Legionella infection is a very real risk throughout the hotel and hospitality industry. In this article T&S Brass' Director of Engineering Jeff Baldwin explains why your fittings may be the weak link in your water safety plan and how smarter fixture design can help safeguard your guests and employees.
READ MOREThis article explores predictions for hotel guestrooms in 2075 based on industry expert focus groups. Four themes are highlighted: Intelligent and adaptive bedrooms, design and architecture, labor and service, and guestrooms as cultural and behavioral spaces. The article emphasizes AI, wellness, personalization, and ethical data use, concluding that future-ready hotels are already experimenting with these innovations to stay competitive.
READ MOREAs employers we have a unique opportunity to help remove barriers to civic responsibility and uplift our team to become the best citizens they can be through a variety of different programs. By providing resources and overall encouragement, we develop a more engaged and informed workforce while also fostering a culture of civic responsibility that has a ripple effect of positive impact beyond business hours.
READ MOREWithin the evolving hospitality industry, boutique and independent hotels gain acknowledgment for their unique, personalized guest experiences. Amidst the prevalence of online booking platforms and intense competition, hotels must distinguish themselves while prioritizing smooth booking and guest satisfaction. To overcome these hurdles, boutique and independent hotels leverage technology and strategic partnerships with vendors, refining their online booking methods and operational efficiencies.
READ MOREIn today's environment, all businesses, including those in the hospitality industry, should plan and prepare for a government inspection, audit and/or unplanned visit. Not only does this make good practical sense but provides the added value of encouraging and assisting general regulatory compliance. Worry is not preparation; action is preparation. With the right action, in advance, businesses can be equipped to deftly handle whatever might come their way.
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