Down Market: Growth is Still Possible

By Kristi White Director of Revenue Optimization, TravelCLICK, Inc. | January 27, 2012

Recent statistics from the hospitality industry are grim. Occupancy declines range from a low of 9.8% in Europe to a high of 14.4% in Asia Pacific, average daily rate (ADR) declines range from 3.0% in the Middle East to 17.9% in Asia Pacific, and revenue per available room (RevPAR) declines range from 14.9% in the Middle East to 29.7% in Asia Pacific. What can your hotel do to buck this trend and recover-sooner rather than later?

Two opportunities are apparent for recovery:

  • look for business outside of your normal comfort zone, and

  • protect one of your most precious assets, ADR, to position your hotel to recover more rapidly when demand levels begin to rebound.

Your Comfort Zone

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Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.