Worker Burnout: Five Solutions to Help Hotel Workers to Achieve Better Work/Life Balance
By Jason Ferrara Vice President, Corporate Marketing, CareerBuilder | November 27, 2009
In good economies and bad, hotel workers have a wide variety of issues they face, from advancement to workplace politics to performance reviews. As a hotel leader, staying on top of these issues is crucial to the success of your organization – your people make your business what it is.
One issue affecting your staff that has moved to the forefront in this difficult economy is worker burnout. The fallout of the recession has affected workers in all industries, companies of all shapes and sizes, in every state nationwide, and hotel workers are no exception. While some signs of economic stabilization have started to emerge, many hotel workers are still handling heavier workloads due to downsized staff levels – a stressful situation that can often result in burnout.
In fact, recent CareerBuilder research found that half of hospitality workers percent workers reported they have taken on more responsibility at work because of layoffs at their workplace. An additional47 percent said they are handling the work of two people. And 32 percent said they feel burned out.
With never ending task lists and heightened anxiety, workers are accommodating for those increased workloads by not taking the time to decompress outside of work. In fact, to make up for growing to-do lists, 41 percent of workers who kept their jobs after a layoff reported they are spending more time at work. An additional 14 percent are putting in at least 10 hours per day.
With burnout common in this current economy, it is essential for hotel leaders to address the problem. When burnout is handled properly and workers are at their full potential, both hotels and employees reap the rewards: hotels then have their staff working at full capacity to best serve their guests, ultimately impacting their bottom line, and workers are more likely to achieve their career goals and be productive. In addition, hotels that encourage work/life balance are more likely to attract future top talent who value that balance in their lives.
So, what can you do to help put out the fire?