How to Evaluate the Success of Organizational Knowledge Management in Hotels?
By Mostafa Sayyadi Management Consultant, The Change Leader Consulting Inc | August 25, 2019
Hotel executives evaluate the success of knowledge management. With a clear understanding of knowledge management success, hotel executives can make more effective managerial decisions. Knowledge management success has been evaluated from various perspectives. This variation may be differ because knowledge management is understood in many different ways and therefore different scholars focus on different aspects of it and offer several options of managerial application. These perspectives are discussed below.
Taking an Executive Technological Perspective
Hotel executives know that they can take a technological perspective. In this case, the hotel executive understands how knowledge management as facilitating organizational processes and activities uses information technology to organize existing information. Hotel executives have found that knowledge management embraces information technology to convert individual knowledge into valuable resources for their hotel.
Information technology enables hotels to overcome space constraints in communication, and promotes the depth and range of knowledge access and sharing within hotels. More specifically, information technology can be employed to enhance the conversations and knowledge exchanges between organizational members.
Taking an Economic Perspective
Knowledge is a by-product of culture's role in guiding and facilitating people's action to executive decision-making. Hotel executives see knowledge management as a set of activities and processes aimed at creating value through generating and applying intellectual capital. Hotel executives direct practices that create value from intangible organizational resources. For hotel executives, it is clear that the objective of managing knowledge is to add value to hotels. The focus here is that hotel executives consider the fact a hotel's knowledge is positively associated with its outcomes.