Library Archives

 
James Gieselman

Start discussing a technical topic and watch as people's eyes glaze over, even if those people are fully aware that it's something they should be paying attention to. Embarking on a path toward a more sustainable and energy efficient hotel operation qualifies as one of these 'glazed' subjects, so to eliminate any possibility of eyelid fatigue, let's talk about this extremely important issue in terms of something just a bit more fun - golf. Read on...

Michael Barbera

Most hotels have a sign in each bathroom that ask the guest to be environmentally friendly by reusing their towels. When a guest re-uses their towels, the hotel saves money on laundry expenses, which includes a reduced use of water. However, many hotels find these signs to be ineffective. The cards cost a fee to print, and they use employee resources for placement in the rooms, but hoteliers find little to no return on investment for these paper signs. Read on...

Ken Hutcheson

As hoteliers, you rely on your irrigation systems to help protect the investment you've made on your property's landscape. It is critical for the overall health and appearance of your landscape that the irrigation system is properly installed, operated, and maintained. Otherwise, your system is at risk of wasting water and damaging your property. Scheduling a technician to perform routine maintenance checks can ensure early detection of a problem, increase the efficiency of your irrigation system, and conserve water. Here are three common challenges grounds managers often face with their irrigation system, and how technicians overcome them. Read on...

Larry Gillanders

Americans are increasingly concerned with their water quality. But you should be, too. You may not even know that your property could be liable for delivering lead-contaminated water to guests. But what causes high lead levels in water, anyway? What actions can you take to ensure your hotel's water is safe and healthy? How do insurance companies leave you liable? This article will help provide vital knowledge about the current lead problem and how you can make your property's water safe. Read on...

Tom Seddon

Refining the concept of modern corporate social responsibility, Extended Stay America have created the Hotel Keys of Hope℠ room donation program a partnership with the American Cancer Society that leverages their greatest asset (hotel rooms) to impact real people (cancer patients who have to travel from home for treatment), rather than presenting a charitable check donation. Read on...

Mark Sisson

In 2012, my business partner and I invented a line of self­cleaning surfaces for healthcare facilities which we named NanoSeptic because they were based on nanotechnology. We knew hospitals were having a challenge with hospital­acquired infections (HAI), some of which were being spread through contact with high traffic touch points. So our mission was to deliver an actual health benefit, creating healthier hospital environments by creating self­cleaning surfaces for places that had the greatest chance of cross contamination. We never dreamed that these surfaces would be adopted by other industries, and more surprisingly, why they would be adopted. We found that the visible nature of the products fundamentally change how people viewed the concept of "clean." What we came to understand was just how scared people are about the cleanliness of public facilities and how much their perception of a facility changed when a visible indication of cleaning efforts was present. Read on...

Joseph Ricci

Good relationships with all vendors in a hotel's supply chain are critical for smooth, efficient operations. With laundry, the stakes are higher than with many others; encountering stained linens or being forced to wait for towels can sour a guest's experience of a hotel. In this article, we take a close look at what a great hotel-laundry relationship looks like through a case study of the relationship between a large hotel and their commercial laundry contractor. We identify the principles underlying this successful partnership and what it means for hotels looking to close an on-premise laundry or select a new laundry provider. Read on...

Ken Hutcheson

Making guests feel comfortable during their stay is a critical part of a guests' overall experience. Whether they're traveling for business or pleasure, hoteliers to create the right environment—from the interior to the exterior—to satisfy guests' expectations and make them feel at home. For example, business travelers are looking for clean and efficient features, while vacationers are looking for features that will help them unwind and relax. Read on...

Joseph Ricci

"Going green" has been as much a regulatory mandate as a moral responsibility for many businesses. The commercial laundry industry—and by extension the hospitality industry—has worked with the Environmental Protection Agency to meet one critical environmental goal: eliminating the pollutant NPE, once a common component of laundry detergent, from the laundry process. Eliminating and improving laundry chemicals has many environmental benefits, and taking action in favor of the environment can boost the reputation of a hotel. In this article, Joseph Ricci, head of the TRSA commercial laundry association, explains the implications for the hospitality industry. Read on...

Bob Cerrone

Water was once considered an endless resource in the U.S. As a commodity, it appeared to be both plentiful and inexpensive. But due to the lasting effects of climate change, parts of the country are experiencing higher temperatures and less rainfall, preventing fresh water reservoirs and basins from keeping up with the demand of personal and agricultural use.The state of California is in its fifth year of a devastating drought, it won't be the only state to experience strained supply in the near future. It's everyone's responsibility, including hotel owners, to help combat the dwindling water supply before every state reaches critically low resources. Read on...

Joseph Ricci

The four-year drought in the western United States has caused businesses and the public to find new and innovate ways to conserve and reuse water. And despite the promise of eased drought conditions this winter, recent reports from California have the state's snowpack at below-average levels, prompting state officials to call for additional and more restrictive water conservation efforts - a trend likely to be mirrored elsewhere. As a major consumer of water within the American business landscape, the hotel industry is both a large water user and a leading voice in the water conservation movement. In this article we'll explore major steps taken by industry leaders as well as trends shaping the future of hotel water usage and conservation. Read on...

Ken Hutcheson

As temperatures start to warm up and thawing begins, many hoteliers across the country are thrilled to say goodbye to winter. In some regions, particularly in the Northeast and Midwest, this winter proved to be a hotelier's worst nightmare. With above freezing temperatures and blizzard-like conditions, it was difficult for some guests to even travel to their destinations. Keeping entranceways, parking lots and sidewalks clean and safe was another challenge many hotel owners and managers faced this winter. Now that winter has officially come to an end, it's time to prepare your landscapes for spring. Read on...

Ken Hutcheson

To keep up with brand standards, hoteliers know they need to invest in renovating their hotel's interior every two years. Just as a hotel's interior features begin to age, the landscape also begins to show signs of aging and looks tired overtime. One of the biggest mistakes hotel property owners and managers make, however, is investing an immense amount of time and money into a lifeless landscape. In order to collaborate effectively, hoteliers should think about their long-term and short-term goals so they can invest wisely. This will also help determine which contractors they will need to involve at various points in their plan. Read on...

Ken Hutcheson

To help decrease the drought in California, the state has required that all agricultural suppliers be in compliance with the 2015 agricultural water management plan (AWMP) guidebook. But even with the new regulations and management practices in place, drought continues to harm those living on the West Coast. According to a 2014 study from the University of California-Davis, last year's drought was likely to inflict $2.2 billion in losses on the agricultural industry. Harsh drought seasons have led to habitat destruction, wildfires, and have also caused entire landscapes to change. Read on...

Ken Hutcheson

The 2014-2015 winter season impacted thousands of people nation-wide. While those in the Northeast were hit with snowstorm after snowstorm (or blizzard after blizzard if you lived in Boston) and below average temperatures, folks in the South (i.e. Atlanta) found themselves in a state of emergency. If The Old Farmer's Almanac 2015-2016 prediction mirrors last year's forecasts, hoteliers must be ready for anything that winter throws at them. Whether it's winterizing your hotel's irrigation systems, fertilizing your landscape for spring, creating a snow and ice management plan, or getting your hotel ready for the holidays, there's much work to be done before the end of the year. Read on...

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Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.