Reimagine Your Hotel F&B Operations with the Right Technology
Five Software Solutions to Consider When Planning Restaurant Upgrades
By Larry Steinberg Sr. Vice President & Chief Technology Officer, Agilysys | August 2016
Food and beverage sales represent a huge source of revenue for full-service resorts and hotels. As a result, many properties spend a great deal of time and money refining food preparation techniques, menu selection, and even restaurant decor. Yet, these same hotels often ignore the area that can have the biggest bottom-line impact on F&B delivery - technology. Today's best-in-class F&B software systems address every aspect of operations - from online reservations and mobile ordering, to point-of-sale and payment. So, whether you're a small boutique hotel or a large resort property, consider these five technology solutions when planning your restaurant upgrades.
The right software systems can, quite literally, transform your hotel's food and beverage operation - helping you cut costs, streamline efficiency, increase revenue and enhance guest service. Outdated and underperforming solutions, on the other hand, create inefficiencies, place extra stress on staff, and can even make your property vulnerable to security risks.
Today's best-in-class F&B software systems address every aspect of operations - from online reservations and mobile ordering, to point-of-sale and payment. So, whether you're a small boutique hotel or a large resort property, consider these five technology solutions when planning your restaurant upgrades.
1. Driving Performance Improvements With Flexible Point-Of-Sale
Over the last few years, point-of-sale technology has advanced from a basic, no-frills ordering and payment processing platform to the centerpiece of daily F&B management. In fact, today's POS systems can have a dramatic impact on your business with their ability to streamline operations, drive business improvements, enable strategic decision-making and enhance guest service.
Mobile point-of-sale, in particular, has transformed restaurant operations by allowing servers to work in a wide variety of settings, such as pool cabanas, beverage carts, check-in queues, casino floors, and spa treatment rooms. And, because servers place orders from a tablet device rather than from a stationary terminal, they can spend more time interacting with guests. The result is a faster turnaround in order fulfillment, an upsurge in order amounts, an increase in table turns, and heightened guest satisfaction.