Safeguarding the Hospitality Industry from Cyber Criminals
By Chris Freedman CEO, OnDefend | December 2023
A quality guest experience and a hotel's success go hand in hand, but at what cost?
Ease of access around the hotel, instant connection to Wi-Fi, almost every aspect between the check-in to check-out process requires some form of technology.
However, each of those access points is a prime target for cybercriminals to exploit and one of the reasons why attacks are only expected to increase.
Why Target Hotels?
Hotels have become appealing targets for cybercriminals for several reasons, including the data they collect, the volume of credit card transactions they make, the complex system of vendors, guest Wi-Fi networks, the proprietary and 3rd party apps and platforms they use, as well as the constant journey to make the customer experience as smooth and easy as possible.
The primary driver of attacks on hotels have historically been driven by financial gain, data theft, or causing disruption to hotel operations. One of the primary objectives is to steal payment card data, including credit card numbers, names, and security codes, which can be used for unauthorized transactions or sold on the dark web for profit.