Hotel security goes well beyond just protecting the property assets. Having a dependable, informed, alert and properly trained staff utilizing sound judgment that remains calm in a crisis is the foundation of good hotel security. But many other aforementioned tools and resources play a major role as well, including relying on employees and guests to assist in preventing many threats hotels face today. READ MORE

In a world of extremes the hotel executive isn't immune regardless of the city or state they are located. As nightly news broadcasts provide the details of the latest flood or hurricane, terrorist threat, cyber attack or deadly food alert, the hotel executive must anticipate and plan for the unthinkable. Why, because it may unfortunately become a reality at the property or because the guests that are now checking into your hotel have just barely escaped with their lives, while losing all their worldly possession in their personal disaster. READ MORE

Over the years, Hoteliers have provided value to the luxury traveler via various amenities -- from thirsty bath robes and opulent spa escapes -- to bespoke mini-bars, personal butlers and the latest in technology at one's fingertips. These however, have become industry standards at high end properties across the globe and for the guest whom the dollar amount is not a question, The Ritz-Carlton, Kapalua augments world-renowned service with island-savvy and innovative approaches, offering both tangible and intangible added-value for our guests. READ MORE

As the weather outside turns colder and flakes of snow begin to fall, hoteliers of winter resort destinations may be wondering how to meet their staffing needs. Since it is not always possible to hire only U.S. citizens, human resource personnel may be required to look outside of our borders. One simple solution is the Trade NAFTA (TN) visa which allows our North American neighbors to work legally here with very little effort. This category is similar to the "H-1B Specialty Occupation" nonimmigrant category, except that there is no numerical limit on how many individuals can come here to work, there is no limit on their stay, and generally, the TN category covers a broader range of professional occupations. READ MORE

Green design is sexy. Green design is smart. It translates into luxurious design, be it ultra contemporary, high style or traditional and no longer means compromise. It transcends all styles and does not have to be raw, unrefined or primitive. It is about the careful, selective process and application of sustainable practices, concepts and materials, achieving sophisticated designs that are beneficial to the client, the community, and the environment. In this article we highlight 5 must-have trends that will wow your guests, generate distinctive style and drive long term investment returns. READ MORE