Avatar is the second-highest grossing film of all time and has a legitimate shot at toppling the all-time worldwide box office record. 3D movies are taking the entertainment industry by storm as consumers seek more satisfying entertainment moments. Guests are seeking those more than satisfying moments in hospitality too. Hoteliers can actually capitalize on the 3D entertainment phenomenon with a multi-dimensional focus on exceptional service delivery. This article introduces a powerful methodology focusing on the procedural, personal and perceptual sides of service which lead to exceptional service delivery and a deeper understanding of guest experience management." READ MORE

Like other industries, the hotel industry has followed the environmentally friendly trend of going "green". Hotel developers have recognized the cost-saving and marketing benefits of going green, because apart from being environmentally responsible, green development could literally translate into more green in the bank by increasing revenues and reducing costs. However, now there is a compelling new reason to design and build green projects - increasingly, it is becoming the law. As green projects become mandatory, and as projects come to fruition, litigation is sure to follow as hotel developers and others go top court to resolve issues relating to going green. READ MORE

In this article, I explore potential ways that a hotel, restaurant, or similar hospitality establishment can use exceptions to discrimination laws to capitalize on sex appeal while still remaining within the bounds of the law. Gender or sex discrimination is, of course, never appropriate. However, the fact that a hospitality establishment capitalizes on sex appeal is not in and of itself illegal. The distinction likely turns upon whether gender-specific hiring enhances the "authenticity" of the establishment, and whether provocative dress is reasonable under the circumstances and is applied equally to both male and female employees. READ MORE

Any discussion of the benefits of arbitration over litigation generally parrots the "well known" benefits. That is, arbitration is generally viewed, by both lay persons and even by most attorneys, as a more economical and efficient method of resolving disputes than traditional litigation. Attorneys and parties are often surprised when arbitration includes complex and burdensome discovery, motion practice, and expensive hearings. As explained below, the line between arbitration and litigation has, at least in some instances, disappeared. READ MORE

During the past couple of years, it's been hard to miss articles in the press concerning one or more aspects of the proliferation of the "condo hotel." Those articles have generally dealt with potential issues that might arise from the new mixed property uses, the soundness and reasons for investments in condo hotels, and legal issues relating to the purchase, sale, and management of the condo hotel. One potential issue that was the subject of many articles concerning the condo hotel boom - - including an article by this author - - was whether dissatisfied condo-hotel unit owners would seek to assert claims against developers alleging that the sale of a condo hotel unit constitutes the sale of a security, thus giving rise to the right to rescind a condo unit purchase contract and seek damages, under federal and state securities laws. READ MORE