Between the ever-increasing demand for high-quality travel experiences and the technological advancements of the hospitality industry, guest services is at the heart of a hotel's operations. How can hoteliers ensure that visitors are experiencing a stay that exceeds expectations? Evaluate the daily connections between hotel staff and customers to grasp the poignancy of positive human interaction in a guest's stay. READ MORE

Human traffickers frequently use hotels to exploit people for labor or sex, and failing to identify and confront this illegal activity can expose your hotel to liability. Here are some best practices for training your staff, including common red flags, reporting suspicious activity, interacting with potential victims, maintaining guest privacy and creating a culture of awareness. READ MORE

Celebrating its 75th Anniversary this year, Outrigger Resorts & Hotels has grown from regional hotel company into a global hospitality brand with footprints on the world's most iconic beaches. In an ever-changing industry, Outrigger remains consistent in prioritizing authentic experiences and local culture alongside respect for guests and hosts alike with the brand's core values as a guide. READ MORE

With today's fully integrated technology ecosystems, hotel operators can do a lot more with fewer staff. Simultaneously, they can provide guests a next-generation hospitality and payment experience that delivers the security, simplicity, and data-driven personalization they expect. Hotels must catch up to the guest experience of the future. Modern, cloud-based technology platforms can make it happen. READ MORE

Throughout the history of hospitality and hoteliers, guest services has always been the main priority for the hospitality industry. Foundational guest service is not only expected, but required at hotels, and The Madison Hotel strives for associate-to-guest interactions that exceed the expectations of standard customer service. After 60 years of service, the team still asks the question: how can we go the extra mile to make the guest feel appreciated? READ MORE