After nearly two years of discontinuing hospitality renovations due to the pandemic and supply chain restrictions, a significant increase in demand is expected within the coming years. This surge will apply pressure on the hospitality industry to meet the pent-up demand, encouraging owners and asset managers to carefully coordinate their renovation projects and choose experienced service providers who can deliver high-quality work in a timely manner. READ MORE

As the Hotel General Manager for the four-star, Live! Casino & Hotel Philadelphia, Ken Lanigan shares his insights and human-first approach on how to exceed guest expectations. From putting trust in your team members to the importance of consistency, Ken shares what has worked for him and his team and helped make Live! Philadelphia one of the top-rated hotels in Philadelphia. READ MORE

Learning to anticipate guests' needs is key when striving to create a culture of service. Hotel team members that make an effort prior and during a guest's stay to understand the individual and enhance their experience without the guest having to ask often results in exceeding the guest's expectations. As a result, travelers who have had unforgettable experiences at a hotel usually tend to return in the future. READ MORE

The pandemic has pushed hospitality into a new era. Today, the needs and expectations of guests have changed; they no longer accept reduced service levels and amenities. Instead, they want staff, services, and experiences that go above and beyond, and it is up to hotel management companies to deliver just that. READ MORE

Hoteliers continue to seek opportunities to enhance wellness for their guests and suppliers are leveraging technology to support wellness opportunities. From product development to innovative thinking and technical equipment, these suppliers are providing solutions that enhance guest experiences and save labor for hotel operators. Learn how to evaluate technology opportunities and find the best supplier solutions for your properties. READ MORE