When The Schoolhouse Hotel opened its doors in White Sulphur Springs, WV, in May 2022, it marked not only the launch of the area's first boutique hospitality property and the first all-ADA compliant hotel in the world, but the staff also faced a post-pandemic climate in which every aspect of hospitality, food and beverage was impacted. READ MORE

The return of guests to the hotel industry is cause for both celebration and concern for F&B departments as they struggle to overcome the challenges raised by workforce shortages. However, by turning to new technologies and approaches to human capital management, F&B managers can sidestep such issues standing in the way of running a successful business that serves the needs of both guests and employees. READ MORE

Hotel food and beverage operations were hit hard during COVID due to limited capacity rules, which significantly impacted sales and revenue. As we emerge from the worst effects of the pandemic, Americans are once again making reservations, and the sector is well on a path to full recovery. Moreover, external patrons have rediscovered the excitement of dining at hotel restaurants and bars. The hotel industry must now reexamine and re-imagine its approach to food and beverage to navigate inflation, labor shortages, and changing customer expectations. READ MORE

From COVID-19 to tense foreign affairs communities and industries across the globe are reeling as we emerge from prevailing crisis. In the food and beverage industry, owners have navigated shutdowns that, in some cases, completely halted business. Drawing from global partners and a dedicated food and beverage team, our team at Valor has identified key learnings while navigating the labor shortage. READ MORE

Rebuilding with resilience includes committing to developing Cultural Intelligence. I resist the notion that it's "nice to have." Our employees and our guests have had two years for deep reflection. They are basing decisions on personal values and are not putting up with environments where they feel excluded or misunderstood. Cultural Intelligence in hospitality is a new core competency. READ MORE