Hotel accessibility matters as much online during the booking journey as it does when those with disabilities come to stay. Hotel operators who recognize this and ensure that their digital presence is ADA compliant will benefit from reduced risk of lawsuit, an enhanced brand reputation, and will be well positioned to capture a slice of the growing accessible travel market. READ MORE

The Covid-19 pandemic raised many new and polarizing issues in the work environment, not the least of which were vaccine mandates. This article will provide a brief overview of the status of vaccine mandates, consider the most common claims made by employees, and provide some points for hotel employers to consider before modifying or withdrawing a mandatory vaccination policy. READ MORE

Over the last decade, there has been a drastic change in cannabis laws. Not only has recreational and medicinal marijuana been legalized in many states, but states have put specific protections in place for employees who engage in off-duty cannabis use. Can employers still maintain a drug-free workplace? READ MORE

The COVID-19 Pandemic imposed disruption and hardship on hospitality industry employers. Now that employers are actively recovering from the receding Pandemic, nationwide organizing efforts threaten to take advantage of the fragile situation left in the Pandemic's wake. Hospitality industry employers should understand the current state of U.S. labor laws and increased post-Pandemic organizing efforts and how employers can maintain a non-unionized workforce. READ MORE

The UK's hospitality industry is in the grip of a staffing shortage crisis, with the latest figures from the ONS indicating that in the last quarter, there were c.158,000 vacant positions. In this article, we explore the socio-economic factors driving the crisis, and what those in the industry can do to ensure labour shortages do not negatively impact customer experience. READ MORE