The concierge service business is picking up steam in the hospitality industry now that COVID is on the wane and travel among leisure and corporate markets is increasing. As a result, the need for personalized assistance for the traveler is becoming big and really profitable. READ MORE

Human trafficking is a global problem that has increasing insurance coverage implications. According to the Labor Organization Board, in 2017 there were 24.9 million victims of human trafficking worldwide. Human trafficking has become a serious concern not only for those victims and their families, but for those in industries that could arguably benefit from the human trafficking enterprises. READ MORE

In the initial days of the pandemic, there were immediate existential problems that required innovative solutions. People risked infection. Hotels faced shuttering. Cities needed to aid their at-risk populations. Some hotel owners and cities quickly devised a plan that could house homeless and/or isolating populations to ride out the pandemic. The consequences of these arrangements are now under consideration. READ MORE

Many companies in the hotel and hospitality industries around the country have recently seen a significant uptick in state and federal wage and hour investigations in recent months. While full wage and hour audits take time, expense and energy (which takes away from business operations) there are some basic assessments you can do to understand wage and hour claims and what an investigator will ask for. READ MORE

Hospitality's legal environment is forever in a state of flux as external factors and internal issues continue to lead to the rise of new labor statutes. Ensuring full compliance with new laws can be a challenge, but new technologies are allowing hoteliers to sidestep the guesswork and create work environments that attract and retain productive employee teams. READ MORE