Much has been said and written about change across the hospitality industry due to COVID-19 but has that much really changed? Despite the devastation to befall the industry and host of health and safety measures implemented, guests' demand for an exceptional buffet experience, for example, signals their wish for the return of certain guest services that dominated the "old normal". READ MORE

The pandemic saw guest amenities stripped back as hotels were closed and then reopened only with the greatest of caution. As that caution eases, we look at what hotels are doing to enhance guest services during the transition to more normal operations. Now that we are moving away from the sudden shifts of the past two years, what new practices will hotels adopt? READ MORE

Good recruitment is not hiring; it is strategic. Human Resource professionals need to partner with the business, understand its goals and help strategically shape its organizational framework. The clarity of a framework – how the business needs to structure itself in order to function optimally – ensures that everyone knows how the organization functions best, allowing HR to find the right people to fit within it. READ MORE

David Ashen, president & CEO of dash design, explores the growth of glamping and distinctive hospitality experiences. Extraordinary locations with luxurious amenities are perfect for those who desire for memorable, meaningful, and Instagram-worthy excursions. Glamping brings swank and sophistication to the great outdoors and provides business lessons for the larger hospitality marketplace. READ MORE

Hotel operators compete in many theaters. But labor shortages and pressure for workforce transparency, including Diversity, Equity, and Inclusion (DEI), have made talent indisputably the top issue. Incremental improvements to talent acquisition and retention will not address the paradigm shift occurring in the labor markets. A new ESG hotel factory, powered by alternative compensation models is required for the industry to recover and accelerate diversity. READ MORE