The pandemic, like a nasty cut, will leave many scars. Healing will take time but there's a bigger problem coming for a fragile and bruised hospitality industry. A problem that has the capacity to destroy the heart of what excellence in hospitality is all about. We are talking about young people and how they are choosing to leave the industry before they start. READ MORE

As a result of the pandemic, the hotel industry experienced diminished numbers in market size and employees in the workplace. This requires a reframing of conversations pertaining to the practice of human resource management. With challenges emerging in various fronts, solutions are available through a three-pronged strategy involving the rapid response to issues, heightened revenue focus, and revitalization of technology. READ MORE

The hospitality industry needs to embrace reskilling and define it for their operations and apply it through education and training. Potentially, new contexts can be incorporated into hospitality business models to include enhanced mentoring programs, a focus on technical abilities, improved organizational culture and highlighting empathy as a skill. All of which need to be incorporated it into hospitality training and education and seeing the issues from a guest and fellow employee perspective. READ MORE

New pandemic cleaning and social distancing protocols are keeping hoteliers on their toes as they work to ensure that their employees, visitors and guests can enjoy a clean and safe experience. Unfortunately, this focus on COVID-19 cleanliness has led many to place less emphasis on basic safety protocols, such as those for slips, trips and falls and accident reporting. READ MORE

President Biden promised to be "the most pro-union President" in U.S history. In his first days in office, Biden took swift action to change agency personnel, sign Executive Orders promoting unions and begin a dramatic pivot toward a pro-union environment. This article offers 20 steps that employers can take to increase employee engagement and minimize their vulnerability to union organizing. READ MORE