In navigating an unprecedented and epochal global crisis, each country, city, county, and province has had its own unique challenges and afflictions as well as experiencing common hardships with other countries and nations. Approaches varied. Some worked. Some didn't. But with them all, there was a steep learning curve that, at this writing, has not even come close to plateauing. In observing what was effective, it became apparent that leadership was the core component in how a country or a nation fared. This article will address some lessons learned about leadership at the onset of this global crisis. READ MORE

After the COVID-19 crisis, consumers will likely be eager to get away and book a week's vacation at a resort property. For many, this could also mean scheduling at least a few days' worth of childcare during their stay. Many resorts offer activities and lessons for children, day camps, babysitting services and more. These offerings are appealing to hotel guests, but what happens if something goes wrong? In this article, we offer tips on how to design and maintain child-safe programs in a post-COVID-19 environment, common risks hotels must consider, and ways to protect the hotel should an incident occur. READ MORE

COVID-19 has impacted every area of business operations, but few have been as affected as communication. Experiencing spikes in incoming requests from anxious customers, even hotels that have had to close their doors temporarily have had to make dramatic changes to their communication strategies. Everything about guest communication has changed overnight. From the conversations brands are having with guests to the resources facilitating these conversations, and most notably the very impact that real-time communications, or the lack thereof, has on an organization's success. It's fair to say that real-time communication has gone from a competitive advantage to a survival strategy. READ MORE

The hospitality industry has always been subject to external threats. The depth of this shake-up is hard to comprehend, and many experts are predicting a recovery to be years in the making. In some instances, it includes re-evaluating or abandoning your existing brand identity. With the uncertainty of group travel, luxury big box hotels must attract new customers. And while those properties with smaller footprints feel safer, some won't survive. The winners and losers are far from being determined but how you show up matters. Marketing in the age of Covid-19 means planning for the comeback and positioning your hotel to shape the new normal. Short-term that means reassuring the public of the cleanliness and safety of your hotel and taking this opportunity to own your brand voice. READ MORE

The rise of coronavirus has reset our rhythm as humans, and in slowing down and sheltering in place, we have had time to notice natural features in our surroundings and get back to basics. Social distancing may seem at odds with hospitality, but hotels can learn from the mindful and wellness-oriented activities people are using to ground and reset, from gardening and taking walks, to home cooking and baking, artistic pursuits and wholesome family activities. How might designers shape the 21st guest experience with spaces that nurture guests' inner worlds and push them past comfort zones, reaching deeper into nature? READ MORE