The Right Knowledge Management Is Key To Growing Corporate Learning in Hotels
By Mostafa Sayyadi Management Consultant, The Change Leader Consulting Inc | July 12, 2020
Hotel executives must have an understanding of the concept of knowledge itself. Knowledge is identified as a multi-faceted concept and is distinct from information and data. Knowledge is quite elusive and is changing on a day-to-day basis with discontinued products and the ever changing vast array of technology. Therefore, to counter the above definition of knowledge, knowledge has been defined as a blend of information, experiences and codes.
The key take-away for hotel executives is that knowledge is a resource that enables hotels to solve problems and create value through improved performance and it is this point that will narrow the gaps of success and failure leading to more successful decision-making.
Organizational knowledge cannot merely be described as the sum of individual knowledge, but as a systematic combination of knowledge based on social interactions shared among organizational members. Hotel executives, being more conceptual, agree with scholars who determine organizational knowledge as a collective mind, and explain organizational knowledge as the knowledge that exists in the hotel as a whole.
Most importantly, organizational knowledge is owned and disseminated by the Hotel. To analyze knowledge in hotels, there is an important taxonomy of organizational knowledge that needs to be discussed.
Private and Public Knowledge
Since hotel executives are constantly dealing with the public, the private and public knowledge is something they pay a great deal of attention to. Of course, this is not new but worth mentioning. For example, scholars argue that knowledge in hotels can be categorized as either private or public knowledge and can be advantageous to executive decision-making. Hotel specific knowledge must be guarded and not shared with the competition.