User Generated Content (UGC) is a double-edged sword for every hotelier. It's invaluable as far as it delivering positive, authentic guest testaments to future hotel guests. However, it can also elevate a hotel's pain points into the public domain. As hoteliers focus on the balancing act of leveraging guest accolades and damage control, it's easy to lose sight of the impact that UGC ultimately has on room revenues, as well as the potential ways in which hoteliers could be maximizing UGC to further enrich the guest experience and better the property's exposure among potential new guests. READ MORE

From their inception, historic hotels have played a defining role in uplifting a community. Beyond economic generators, they also serve as landmarks and as an expression of a community's larger sense of being. Despite the real estate market waning in some sectors, the hotel real estate market continues to thrive and grow. This continued growth has typically relied on historic preservation incentives and association with national hotel brands. This article talks about the evolution of the historic role of hotels in community revitalization and the ingredients of success. READ MORE

It wasn't that long ago that sustainability and luxury in hospitality seemed to be wildly at odds. While an eco-friendly consciousness was rapidly rising in our industry, it began with back-of-house changes that were aimed at efficiency and carefully made so as not to diminish the guest experience. But, a veritable green revolution has grown since those early days, and today being a leader in sustainable luxury isn't an oxymoron it's a commitment that we at Rosewood Mayakoba take to heart in everything we do. READ MORE

Amenities continue to be a major focus as millennials and post-millennials become an increasingly economically influential demographic. To engender brand loyalty and social media buzz, developers and owners should make investments in design that create authentic experiences and socially activated spaces. Layouts and features that encourage social interaction among guests foster a sense of engagement and community, while the inclusion of biophilic design elements enhance the feeling of a restorative, relaxing and healthy stay. Design can also produce places and features that guests will immediately capture and share on social media – "Instagramable" moments that generate social media "word of mouth." READ MORE

A culture of curiosity and thoughtful hospitality design has driven us as designers and creatives to constantly explore the guest journey and the creation of meaningful experiences. Today's tech-driven fast-paced world amplifies the need to take a step back and reconnect with our natural surroundings. Re-imagining spaces that utilize natural and organic design elements offers a moment of pause and contrast to the rich urbanistic surroundings of which we are accustomed. Nature-inspired design infusion creates balance and fulfills our inherent need to reconnect with nature and the outdoors; in the design world, this increasingly utilized approach is known as "biophilic design" and is adding another dimension to how we curate the hospitality guest experience. READ MORE