The quick pace of change in devices and systems powered by ever-advancing technology makes it a challenge when thinking about the design of a hotel. With today's hoteliers looking at innovative ways to incorporate rapidly changing advancements in technology in their properties to enhance customer experience and streamline energy consumption, David Ashen, founder and partner of interior design and brand consulting firm dash design, examines intelligent buildings and other forward-thinking hi-tech concepts leading the way in hotel design along with guest accommodation and amenities. The future is in smart or intelligent buildings and totally integrated systems that can do several things that enhance the guest experience and manage energy consumption, so costs are minimized. READ MORE

As kids, we are taught that honesty is the best policy, if you lie you won’t be trusted, don’t cry wolf and so on. In other words, we’re taught about transparency. In the recruiting world, transparency harkens back to the same lessons, and is just as important for the hiring manager’s reputation and the property’s reputation. “Transparency” means a number of different things to everyone, but when it comes to the HR field, it’s important to consider all of the potential implications. This article looks at five different places where hotel leadership has the opportunity to be transparent in order to attract and retain top talent. READ MORE

The collection and analysis of data through sophisticated information systems drives most every aspect of hospitality operations, management and strategy these days. What data should we collect and what are the potential powers of its use? Within this emerging context, this article examines some everyday aspects of choosing, accessing and using this data in practical ways, including the importance of data validation. The goal is for all hotel staff, from housekeeper or concierge to the executive suite, to be more data savvy and feel more in control of these powerful new forces in the hospitality space. READ MORE

As Halloween approaches, what parts of your property or organization are scary and even creepy? Where are you paying LESS attention even though your guests spend MORE attention in these often neglected areas? How do you ensure that the guest experience is truly a comprehensive guest experience throughout every spot in your environment? Seamless delivery of service is dependent upon attending to each touchpoint and not frightening guests and even employees with questionable impressions. Consider a closer look at your stairwells, your garages and your elevators. Get in the season for Halloween but don't make it Halloween all year long... READ MORE

Today's revenue managers have to deal with a lot more than just systems, rate management and reporting. More than analytical skills, revenue managers need to possess communication skills, leadership skills, and they also have to strive to be influential and motivational. This is where emotional intelligence plays a central role in the career of a revenue manager. If a person in such a position is incapable of being empathic about the challenges of others, and if they're unable to convey how valuable they are & the importance of their contribution, then they're at risk of failing to help others unleash their full potential, which directly affects their success and the performance of the hotel. READ MORE