Whether it's guest facing or hotel internal operations, mobile strategy is happening amongst all the major brands and quite rightly so. Whether it's mobile booking, mobile check-in and mobile key access, or check in via a tablet and reporting room clean status via tablet and mobile PoS device, surround mobile becomes key to the hotel industry. It is predominantly the “during” experience that becomes the key differentiator between brands. In order to facilitate an excellent stay experience, the key foundation is a purpose-built and consistent wireless/wired network that allows all different applications to effectively and securely operate on a single converged network. READ MORE

In hospitality, the concept of guest engagement has changed dramatically over the last decade. Today, it's all about the quality of the connectivity you provide and empowering guests to interact with your hotel in new and meaningful ways. The experience you deliver means everything. So, imagine if you could identify when a particular guest was arriving at the front entrance, send a personal message to his device that welcomes him back to the hotel and allows him to skip the check-in line and go right to his room. Your ability to cater to guests' needs from the moment they arrive to the moment they leave will determine the quality of that experience - both good and bad. And it takes technology to do it right. READ MORE

Comscore reported in April 2015 that 60% of digital media time is now spent on mobile devices. Mobile devices are now commanding a greater market share than desktops and laptops. And while 21% of Millennials do not use desktops or notebooks to go online, the fastest growing segment of mobile users are age 55 and older. Is your mobile strategy in good shape now that we are past critical mass for mobile commerce? With technology investment, there always looms the question of "do I want to be on the leading" edge of a trend. Many hoteliers ask this exact same question about the technology that they have in their hotels. READ MORE

There are countless website solutions out there these days. You could go the SaaS route and pay a monthly subscription for your website, or you can hire an agency to make a website for your hotel. Both have their pros and cons. There are some hoteliers, however, who want to make, host, and publish their own websites by hand. And for them, there is no argument--the best tool to use is Wordpress. With this 7-step guide, I will show you how to make a basic but fully functional hotel website with Wordpress. READ MORE

Steve Jobs has been an icon for millions and even after his death continues to inspire many around the world. 'Apple' brought in a revolution from the very beginning in everything it did. Steve Jobs and his beliefs and practices remain very relevant even today in the ever-evolving hospitality industry. This essay elaborates on some of the guiding principles followed by Jobs in his career and their correlation with the hotel industry with apt real life case studies from a luxury resort in the Indian Ocean island of Mauritius. His legendary address at Stanford is the basis of this article. READ MORE