
- Guest Service / Customer Experience Mgmt
- The Next “Big Thing” is Not Where Everyone is Looking for It
When the hotel industry discovers what mankind has known for thousands of years that the human body has an energy field, hoteliers will have discovered the means to making the greatest transformation in the hospitality guest experience since the hotel industry began. It is both frustrating and amusing to watch hotels and hotel groups scramble over each other as they look for the next Big Thing that will give them the edge over everyone else. But as soon as one hotel group finds a new piece of technology or a new way to use the internet, they all copy each other immediately and then every hotel group becomes exactly the same again. Hoteliers have become so programmed to think in terms of technology and the internet that they cannot see any other possible direction to go in to find the next Big Thing. The blind are leading the blind. READ MORE