Career Decision Versus Vocation

By Michael Koethner Wellness & Healing Consultant, Spa Transition | January 25, 2015

In the past 20 or more years, the striving for an attainable and visible goal, or a successful career, as we know it, has been in decline. Humanity is on the verge of a huge awakening and psychological advancement. As result of this paradigm shift there is great change of the traditional work environment and fundamental adjustments on the economic landscape. This shift has affected the lives of millions of people, families and companies around the world. More and more people ask themselves why they should do what they currently do and what would the benefit of their doing be if the products they produced and the service they have offered will be no longer useful, applicable or required, by tomorrow. For most people this circumstance conditional change has become a struggle for identity.

In this article, I propose to have a more holistic view on the career and vocation in comparison to what the reader may find, and what has been in circulation in the past.

A job is a relationship where people will do something short-term for the purpose of money only. There is no long-lasting future, fulfillment or happiness when performing a job. Everyone who has had a job or is currently in a job knows very well that by the end of the day there is no true and deep satisfaction. It is just a monotonous performance. A job is a daily struggle, to do something that is not enjoyable, and sometimes makes no sense either. A job, by its true performing means, is basically useless for any person. A machine could do the task.

A career used to be something with long-term goals where people working in a stable employment arrangement, could earn a substantial amount of money to support their family and future life. Due to the nature of the business and the arrangements of long-term contracts, employees identified themselves with their career and company, for many years. Careers used to be a big part of a person's life. The environment of today and the near future does not support this view any longer. There is radical change just around the corner. Humanity has now a totally different view and outlook on live and work, in comparison to the generations before. Careers may have provided the monetary means to obtain material possessions in the past, but they are no longer fulfilling. To work and perform under the increasing pressure for the sole purpose of achieving something for money has no more meaning. An eight-hour workday becomes a farce.

A vocation is something, to which every human should strive, especially in the very near future. There are similarities of a career and a vocation, but a vocation is much more satisfying. A person who is living their vocation gets deep meaning and fulfillment out of it. A person who is living their vocation is living a dream. People chose this path, because they intrinsically know what to do, and will follow through with immense determination for the love of creating a more beautiful world for everyone to live in. People living a vocation are not controlled by others or their environment.

When the mind is spinning out of control because of the workload of the to-do lists, meetings, priorities and when the frustrations are beyond their control, then they are obsessed by their career. When people wake up in the morning, refreshed, relaxed and with an overwhelming feeling of anticipation and great excitement for the day ahead then they know that they working towards their vocation.

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Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.