A fundamental shift is underway in how we consume digital information. The web is transforming into an application-based interface delivering content and documents served up from the cloud. This trend has the potential to dramatically enhance guest's experiences while increasing hotel efficiency. READ MORE

The New Year is upon us and your guests are in a heightened state of personal health awareness. Each year the American College of Sports Medicine (ACSM) publishes its annual survey of fitness trends. Maintaining awareness of the growing health and wellness concerns of your guests will help you continue to shape your fitness center over time. The hospitality based fitness trends for 2013 in this article are certainly here to stay for a while. The following are the top trends in fitness this year that apply to the Hotel industry and how you can best keep pace with them. READ MORE

With the U.S. adoption of EMV secure-chip payments processing standards on the horizon, hotel owners/operators must begin planning for significant upgrades to their organization's payment acceptance systems. Future-proofing investments in payment software or hardware to include the ability to process technologies such as EMV will keep hoteliers on the cutting edge of payments and security. Acknowledging these major changes to the payments processing landscape by adopting this technology early will save time, headaches and the possibility for major penalties down the road. READ MORE

Technology is intertwined into every fiber of life. In the last decade alone, we have seen incredible advances within the digital world. From reinventing consumer engagement to changing the way we communicate, these advancements have gifted the world with an increase in efficiency, convenience and thrill. More recently, technology has left its mark on the hotel industry, creating a race to the top for hotels all over the globe. Four Seasons Los Angeles' ongoing dedication to excellence has led to the creation and implementation of several innovative and groundbreaking technologies, allowing this hotel to maintain its position as a leader in hotel technology. READ MORE

Mobile is an important travel planning and hotel distribution channel; a channel that hoteliers must embrace to be successful in 2013. One of the most notable developments this year is that the terms “mobile marketing” and “mobile technology” really evolved to include not just mobile phones. Tablet devices such as the iPad, Samsung Galaxy and Google Nexus quickly became a significant part of the travel planning and booking process. To make matters even more complicated, while mobile phone and tablet devices are considered “mobile” devices, they should be treated as separate distribution channels with their own respective marketing initiatives. READ MORE