ResortQuest Hawaii Chooses SynXis

SynXis North American Call Center gears up for 150,000 calls annually

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. October 14, 2008

SOUTHLAKE, TX, June 25, 2007. SynXis, the Sabre Holdings business that provides hotel distribution and Internet marketing services globally, announced today that ResortQuest Hawaii has chosen SynXis as their distribution provider and to be the full service call center for their 26 properties. ResortQuest Hawaii is using the RedX Distribution Management System to distribute their inventory to the Global Distribution Systems (GDS), third party travel sites and for the booking engine on their own website (www.ResortQuestHawaii.com). Since switching to the RedX platform ResortQuest Hawaii's bookings across all channels have increased over fifty per cent.

ResortQuest Hawaii needed a partner that already had proven scalable solutions but was flexible enough to meet the specific needs of ResortQuest Hawaii's portfolio. ResortQuest Hawaii operates a diverse range of condominium resorts and hotels with accommodations that range from hotel rooms, condominium suites, villas and cottages to suit any lifestyle, taste or budget. Based in Honolulu, the company manages 5,000 rooms in 26 properties on the islands of Oahu, Maui, Kauai and Hawaii. ResortQuest Hawaii cites numerous reasons for choosing SynXis including: the RedX technology, SynXis' significant support and development team, SynXis' North American Call Center, 24- hour/7 days a week Help Desk, and the overall ease of doing business together.

"We have been extremely impressed with SynXis and the technology. Collaboration between our teams has been wonderful with business critical functionality addressed promptly," said Kelvin Bloom, president of ResortQuest Hawaii. "The impact on our incremental revenue production speaks for itself; since migrating to RedX, net bookings from booking engine, GDS and IDS have a combined growth of 52%."

ResortQuest Hawaii generates about 150,000 calls annually and the SynXis Call Center in Southlake, Texas will be handling all calls with a dedicated group of sales agents. SynXis agents have undergone rigorous training for the implementation and will be using the RedX Voice Agent platform to give them a single image of inventory and ensure all rates and availability are quoted in real-time. ResortQuest Hawaii's remote sales offices will also use Voice Agent to book rooms and can track their own productivity, separately from the SynXis Call Center.

"Rate parity is very important to ResortQuest Hawaii and RedX gives our centralized Revenue Managers complete flexibility to make changes across all channels," added Bloom. "We are also looking forward to several new products SynXis is releasing including their new booking engine, Guest Connect, which will give our properties an even greater opportunity to increase incremental revenue with its many enhanced packaging features." This fall SynXis will release Guest ConnectSM which has been developed after more than a year of market research, customer feedback and usability testing.

"ResortQuest Hawaii is a particularly important win for SynXis. They did an extensive review of the marketplace and found our technology and our overall offering came out on top," commented David Meltzer, vice president of sales for SynXis. "It is great to have a customer that takes advantage of our complete product toolset, including all distribution channels, integration products and enhanced reporting tools. This relationship really lets all of our parts work together and we're excited to continue to produce outstanding results."