Capella Selects Concierge Assistant for All Properties
New Luxury Chain uses Concierge Assistant system to support matchless service at Schloss Velden
AGOURA HILLS, CA, June 18, 2007. Gold Key Solutions, developers of The Concierge Assistant(R) software system, announced it was selected by Capella Hotels & Resorts for use at all of the chain's new ultra-luxury properties throughout the world. Capella will use The Concierge Assistant hotel system software to standardize and streamline the highest quality guest service. The chain's first property, Schloss Velden, a Capella Hotel, opened in May 2007 and two more Capella openings are forecast before year-end.
"Capella Hotels & Resorts is establishing a new benchmark for hospitality luxury and guest service," said Scott Rohm, Senior Vice President of Operations for Capella. "In addition to Capella's spectacular locations, our team of Personal Assistants will be proactive in providing guests with every need during their stay. Capella will use The Concierge Assistant software for all its properties to help it manage guest relationships, develop itineraries for guest scheduling for dining, spa and other services to give guests the most personalized attention." Rohm explained Capella is different from the usual luxury hotel in one key area. It replaced the common public-area concierge position with professionally trained Personal Assistants that are positioned in each property's well-appointed private sitting room, which is a comfortable area maintained exclusively for guests.
Newton Gore, President of Gold Key Solutions, said, "Today's discerning guests expect more from a luxury property than in the past. Capella recognizes this need and is addressing it with a balance of beautiful boutique hotels in stunning locations and highly personalized guest care. The Concierge Assistant software is an ideal tool to support Capella's goal to provide enriching experiences and superb service." The Concierge Assistant software is a server-based secure application that tracks trends in guest activities, appointments and requests and enhances customer service by automating tasks such as itinerary planning and printing, and special requests. It is used by more than 300 luxury hotels around the world to enable more professional, personalized attention to guests.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
