MEININGER Hotels to Open Its First U.S. Property in Washington, D.C.

USA, Washington, D.C. December 06, 2018

MEININGER Hotels has signed a long-term lease agreement with Altus Realty, the project owner and developer, for a hotel in Washington, D.C. Located at 35 New York Avenue NE in the NoMa neighborhood, the new hotel is scheduled to open at the end of 2020 and will feature 154 rooms and 616 beds.

The MEININGER Hotel Washington D.C., with a gross floor area of 74,500 square feet, will be a newly built 13 story property. Staying true to MEININGER's concept, the room categories will range from classic double rooms to private and shared multi-bed rooms. There will be ample public areas on two floors including a large reception, lounge and bar area on the ground floor and a breakfast area, guest kitchen and game zone on the second floor.

"We are very pleased to be able to realize our first project in the USA in the capital Washington, D.C. With an abundance of school and youth groups visiting, cultural offerings and as the political centre of the country, Washington D.C. is the ideal city to introduce MEININGER to the North American market. We are also proud to have Altus Realty, an experienced partner, by our side for this project," declared Hannes Spanring, CEO of MEININGER Hotels.

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.