PB Hospitality and Premier Management Open Fairfield Inn & Suites by Marriott in Poplar Bluff, Missouri

USA, Poplar Bluff, Missouri. December 19, 2018

The 84-room Fairfield Inn & Suites by Marriott in Poplar Bluff, Missouri is scheduled to open today with its smart, inventive public space and guest room design, and its bright and inviting decor. Located at 3109 Oak Grove Road, the Fairfield Inn & Suites Poplar Bluff will operate as a Marriott franchise, owned by PB Hospitality LLC and managed by Premier Management Inc. of Farmington, Missouri.

The Fairfield Inn & Suites Poplar Bluff offers guests convenient access to Black River Coliseum, historic Rodgers Theatre and the Margaret Harwell Art Museum.

“Delivering both function and comfort, our new design and decor elevate the Fairfield brand, setting a new standard in the moderate tier category,” Janis Milham, senior vice president and global brand leader, Classic Select Brands. “At Fairfield Inn & Suites, we provide an easy, positive and productive travel experience, as well as the promise of consistent and reliable service at an exceptional value. The Fairfield Inn & Suites Poplar Bluff is a truly stunning example of the brand's contemporary look and feel, and we are pleased to introduce Fairfield Inn & Suites hotels in the Poplar Bluff area.”

The signature “smart” room decor warmly welcomes guests into a comfortable, productive and restful environment. Flexible and functional, the guest room includes a well-designed work area, an ergonomic chair, task lighting and electrical outlets where guests need them. A curved, mobile desk enables guests to create their own work space, while also optimizing their television viewing.

Inspired by nature, the hotel's thoughtfully designed rooms and suites place the living and working area near the window to allow for more natural light and views. Building on this natural design, the room decor features organic patterns and fresh colors, blending wood tones with bright pops of color. The new design also places the sleeping area toward the middle of the room, helping to give guests a better night's sleep on plush mattresses, as well as easier access to the bathroom and wardrobe. The bright, spacious living area also offers a comfortable couch, refrigerator, coffeemaker and microwave.

Additional hotel amenities include an indoor swimming pool, a fitness center, valet laundry service, complimentary Wi-Fi, as well as fax and copy services.

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.