David Tortora, has been named director of operations at Conrad New York Midtown. The 562-room luxury hotel located in the heart of Manhattan, features select king- and queen-bed rooms, spacious suites and a selection of premium accommodations. Tortora will oversee all operational departments at the hotel, including guest relations, food and beverage, housekeeping, front office, security and engineering.
"David's extensive experience across the hospitality industry and passion for delivering exceptional guest service from start to finish make him the perfect fit for this role at Conrad New York Midtown. His dedication to ensuring each guest's experience meets our high expectations will only further elevate our standards and the pride we take in creating memorable stays for every one of our guests." said Boris Guerov, general manager, Conrad New York Midtown.
"I am honored to join Conrad New York Midtown's team in this new role," said Tortora. "In my new position, I am committed to further building upon the hotel's already renowned reputation with regard to the overall guest experience by allowing our team to passionately deliver purposeful service and connect with guests to leave a lasting impression long after their visit"
Prior to joining Conrad New York Midtown, Tortora was with Arizona Biltmore, A Waldorf Astoria Hotel for over five years, most recently serving as director of rooms for the 701-room luxury resort, playing an integral role in the reopening of the resort following a property-wide transformation. Tortora graduated from Conrad N. Hilton College at University of Houston with a degree focused in Hotel and Restaurant Management. He is a native New Yorker from Queens and very familiar with the city market.
Conrad New York Midtown is located at 151 W 54th Street in New York City. To book a reservation at Conrad New York Midtown, please call 1-800-HILTONS or visit conradnewyorkmidtown.com.
For more information about Conrad Hotels & Resorts, please visit Stories from Hilton.
David Tortora, Conrad New York Midtown
About Conrad New York Midtown
Located in the heart of Manhattan, the all-suite, luxury Conrad New York Midtown offers discerning travelers a uniquely spacious and innately residential retreat. Conrad New York Midtown's 54 floors encompass 562 luxury suites, striking views, a curated art program, a 1,500 square foot fitness center and 6,000 square feet of flexible function space. Just steps away from Central Park, the hotel is surrounded by the best of New York City including Rockefeller Center, MoMA and the Theater District. Built in 1987, the property completed a full renovation touching all 54 floors, accommodations, and common spaces in 2019. Visit www.conradnewyorkmidtown.com/
About Conrad Hotels & Resorts
Spanning five continents with more than 40 properties, Conrad Hotels & Resorts has created a seamless connection between bold design, impactful experiences and curated contemporary art to inspire the conscientious traveler. Conrad is a place where guests are empowered to explore through intuitive service and experiences that authentically connect them with local culture. Experience an inspiring stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at stories.hilton.com/conradhotels, and follow the brand on Facebook, Instagram and Twitter.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising 7,000 properties and 1.1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for five consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the 139 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.
The Sales & Marketing department is responsible for maximizing a hotel's revenue by developing programs to increase occupancy and to make profitable use of its meeting and leisure facilities. Increasingly, managers are utilizing sophisticated digital technology to help them achieve those goals. Virtual Reality is being integrated into booking engines which provide potential guests the opportunity to tour a property from afar, including wedding, event and food & beverage facilities. Voice Search has also become a popular marketing tool. Using smart home devices, it's now possible for customers to book hotels entirely through voice commands. Chatbots are becoming more ubiquitous as hotels seek to refine their online customer service. Chatbots can answer common questions, push key marketing messages, increase direct bookings, and even guide customers through the booking process. Finally, hotels are already preparing for the debut of the Metaverse and planning how sales and marketing departments will fully participate. The June Hotel Business Review will focus on the sales and marketing strategies that some hotels are adopting and how they are benefiting from them.