Motivation and Satisfaction: Ingredients for a Great Kitchen

By Robert Trainor Exec Chef, Hilton | October 28, 2008

Today, that environment is fast becoming extinct. Kitchen employees and many in the top corporate offices of the hospitality industry have all arrived at the same business-building conclusion: Satisfied, motivated employees are productive, loyal employees. Today's cooks are not only concerned with the cuisine and what they can expect to learn from the chef; they are also interested in paying off student loans, health insurance coverage, 401k plans and a balanced personal life.

And they're right to think of these things. The truth is, a positive work environment generates a drive to succeed, knocks down the walls between front of the house and back of the house, and encourages employees to put the operation's success at the forefront of their professional (and sometimes personal) goals. As chefs, it's our responsibility to inspire, educate and motivate staff, not just about producing the finest food possible, but also about the financial and business aspects of the industry.

So how does an executive chef attract and keep good people? How can we inspire, educate and motivate our staff while keeping true to our main objective of creating a dining experience and operating a profitable business?

By inverting that old adage that we are all products of our environment. To make your staff feel motivated and satisfied, you must make your kitchen environment become a product of your creative, controlled presence.

It's all about attitude!

The single most important thing you can do to create a positive attitude among your staff, is to lead by example and maintain a positive attitude of your own. The only thing new and surprising about this concept is that it has's taken this long for many in the hospitality industry to put it into practice in their kitchens.

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Coming up in December 2018...

Hotel Law: New Administration - New Policies

In a business as large as a hotel and in a field as broad as the law, there are innumerable legal issues which affect every area of a hotel's operation. For a hotel, the primary legal focus includes their restaurant, bar, meeting, convention and spa areas of their business, as well as employee relations. Hotels are also expected to protect their guests from criminal harm and to ensure the confidentiality of their personal identity information. These are a few of the daily legal matters hotels are concerned with, but on a national scale, there are also a number of pressing issues that the industry at large must address. For example, with a new presidential administration, there could be new policies on minimum wage and overtime rules, and a revised standard for determining joint employer status. There could also be legal issues surrounding new immigration policies like the H-2B guest-worker program (used by some hotels and resorts for seasonal staffing), as well as the uncertain legal status of some employees who fall under the DACA program. There are also major legal implications surrounding the online gaming industry. With the growing popularity of internet gambling and daily fantasy sports betting, more traditional resort casinos are also seeking the legal right to offer online gambling. Finally, the legal status of home-sharing companies like Airbnb continues to make news. Local jurisdictions are still trying to determine how to regulate the short-term apartment rental market, and the outcome will have consequences for the hotel industry. The December issue of Hotel Business Review will examine these and other critical issues pertaining to hotel law and how some companies are adapting to them.