Effective Communication Reduces Stress
By Werner Absenger Chef de Cuisine, Cygnus 27 at Amway Grand Plaza | March 2014
Leaders in the hospitality industry need to communicate effectively with people from all walks of life. A conscious awareness of the way leaders choose language and how they deliver the words brings about certain affects and effects in people. The way leaders deliver messages is one of the key tactics in reducing stress within the workplace.
Stress may improve or impair memory (1). The improvement or impairment is due to excessive workloads, isolation, lack of communication, and feeling undervalued in professional kitchens (2).
Stress and Memory: A Double Edged Sword
Lets start with a short quiz: A chef's culinary staff knows that if he/she starts spewing off profanities imbibed with the occasional degradation of an employees culinary skills and abilities, then he/she needs it done much faster than now. This is also much clearer than saying, "John, I know we are under pressure here, so could you please stop what you are doing and plate the steak first?" (Request 2)
Pertaining long-term results, in the above scenario:
A: Request 1 achieves better long-term results?
B: Request 2 achieves better long-term results?
C: None of the above, the scenario could have been avoided all along?