Effective Communication Reduces Stress

By Werner Absenger Chef de Cuisine, Cygnus 27 at Amway Grand Plaza | March 02, 2014

Leaders in the hospitality industry need to communicate effectively with people from all walks of life. A conscious awareness of the way leaders choose language and how they deliver the words brings about certain affects and effects in people. The way leaders deliver messages is one of the key tactics in reducing stress within the workplace.

Stress may improve or impair memory (1). The improvement or impairment is due to excessive workloads, isolation, lack of communication, and feeling undervalued in professional kitchens (2).

Stress and Memory: A Double Edged Sword

Lets start with a short quiz: A chef’s culinary staff knows that if he/she starts spewing off profanities imbibed with the occasional degradation of an employees culinary skills and abilities, then he/she needs it done much faster than now. This is also much clearer than saying, “John, I know we are under pressure here, so could you please stop what you are doing and plate the steak first?” (Request 2)

Pertaining long-term results, in the above scenario:

A: Request 1 achieves better long-term results?
B: Request 2 achieves better long-term results?
C: None of the above, the scenario could have been avoided all along?

Choose a Social Network!

The social network you are looking for is not available.

Close

Hotel Newswire Headlines Feed  

Kristie Dickinson
Bryan Green
David Muller
Michael Wildes
Gary Henkin
Bruce Fears
Lonnie Giamela
Larry K. Kimball
Simon Hudson
Dennis M. Baker
Coming up in May 2018...

Eco-Friendly Practices: The Greening of Your Bottom Line

There are strong moral and ethical reasons why a hotel should incorporate eco-friendly practices into their business but it is also becoming abundantly clear that “going green” can dramatically improve a hotel's bottom line. When energy-saving measures are introduced - fluorescent bulbs, ceiling fans, linen cards, lights out cards, motion sensors for all public spaces, and energy management systems - energy bills are substantially reduced. When water-saving equipment is introduced - low-flow showerheads, low-flow toilets, waterless urinals, and serving water only on request in restaurants - water bills are also considerably reduced. Waste hauling is another major expense which can be lowered through recycling efforts and by avoiding wastefully-packaged products. Vendors can be asked to deliver products in minimal wrapping, and to deliver products one day, and pick up the packaging materials the next day - generating substantial savings. In addition, renewable sources of energy (solar, geothermal, wind, etc.) have substantially improved the economics of using alternative energies at the property level. There are other compelling reasons to initiate sustainability practices in their operation. Being green means guests and staff are healthier, which can lead to an increase in staff retention, as well as increased business from health conscious guests. Also, sooner or later, all properties will be sold, and green hotels will command a higher price due to its energy efficiencies. Finally, some hotels qualify for tax credits, subsidies and rebates from local, regional and federal governments for the eco-friendly investments they've made in their hotels. The May issue of the Hotel Business Review will document how some hotels are integrating sustainable practices into their operations and how their hotels are benefiting from them.