The Inherent and Urgent Desire for Healing

By Michael Koethner Wellness & Healing Consultant, Spa Transition | June 28, 2015

This article is an attempt to scratch the surface of what it means to step into the world of powerful healing. The awareness and acknowledgement of the self-healing power will push all previous superficial spa experiences on the sideline, because these bygone treatments will no longer serve the purpose, and will be regarded as a dead menu item on any treatment service menu of enterprises, who actually cannot see what the future is having in store for humanity and for any business, in this respect. A thorough cleansing process is already in full swing for many years, but has now reached a culmination point and a magnitude that outweighs anything previously know and pushes the hard-core skeptics remorselessly into the lower echelons of society.

Genuine, heart energy therapy is the key driver for any wellness and/or hotel business, now and in the distant future. The therapists and healers who will embark on this journey of enterprise discovery and oversee the new premises need to be in coherence with themselves and with their environment in order to provide workable, enriching and professional treatments and comprehensive healing concepts to the guest. Just in line with these changes, there is an imminent awakening happening amongst the general public that will send them on the search for much more educational information, adequate, valid, true and practical to self-healing and self-recovery.

The businesses must now realize that in order to stay alive in the market they have to find ways of how to pass this information on to their guests and clients through the professional therapists and healers, The time for secrecy, hidden facts and figures has also passed, since the internet and the micro blogging opened up the gates of easy information access.

Referring to what is currently happening in the collective human psyche, on the planet, on the market in general and within the industry, I strongly feel that the cards ought to be on the table for all to see, and everyone needs to start dealing with the consequences of past deeds done. Everyone has to face the music, every person, every business, every company, and I am not excluding myself here at all. The times are indeed a changing and it is no longer a matter of fine-tune the balance sheet, creating and presenting an extraordinary marketing or business plan, concept or brand for the sake of being different or to show a good visage.

No, this shift goes much deeper, matter of fact it goes deeper than the energetic substance of any superior first grade essential oil and/or top notch homeopathic natural medicine can ever penetrate into the spheres of the physical body of a human being, for the sole purpose of re-establishing the equilibrium within. This profound shift prepares everyone and everything to enter the gates of the spiritual realm. The experience one is going through just before this change is beyond any known comprehension. There are plenty of people on this earth who actually had such experiences already, and it is very well documented and confirmed by conventional science.

Just thinking and writing about this topic sends the chills up and down my spine, because of all the excitement that is waiting for us all. Humanity and all Businesses are finally going to be free of restrictive and manipulative operations, concepts and dogmas. The funny and good thing is that this time around no make-up or cover-up conversation or treatment will ever work again. No fake and superficial body rub will do the trick any longer. Trying to get yourself or your business to tart up in a cheap manner or paint over will also not work anymore.

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Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.