Running lean may cut payroll, but chronic understaffing quietly drains productivity, morale, and profit. Burned-out employees leave, service declines, maintenance is deferred, and reputations suffer. What looks efficient on paper becomes costly in turnover, guest dissatisfaction, and operational breakdowns. Sustainable success comes not from doing more with less, but from supporting teams with balance, resources, and long-term thinking. READ MORE
Banks are cautiously re-entering hotel lending, restoring much-needed liquidity to the market. Yet leverage constraints and economic headwinds continue to challenge developers. To close funding gaps, borrowers are turning to creative, layered capital stacks, combining senior loans with PACE, EB-5, mezzanine, and private debt, to make projects viable and keep hospitality construction moving amid tightening credit conditions. READ MORE
Water is necessary for life, and it can be the source of happiness for many. When water issues arise in a hotel, however, they can be met with frustration, disappointment, and in some cases, a negative review. This article addresses common contributing factors for negative reviews by compiling authentic reviews and matching them with case studies to help prevent the issue. READ MORE
Still seeing high turnover, even after raising wages and offering perks? That's because retention isn't about quick fixes. It requires a strategic, holistic approach to create a place where people want to work. In this article, a retention expert explains the top causes of turnover and what executives can do in 2026 to stop the churn of talent. READ MORE
Luxury travelers continue to explore the world and even in these uncertain times, show no sign of slowing down. So what do they want from hotels and destinations? Fauchon L'Hotel Paris recently conducted a survey of luxury travel advisors to determine what is important to them today, and times have indeed changed. One clear requirement from hotels: authenticity is paramount. READ MORE
Everybody's talking about the Great Resignation as if the causes are a surprise. While there are many, I believe a big one is that employees don't know their purpose or how it fits into their company's plans. This article suggests that better communications and participation in your company's plans will inspire them to be more connected and less likely to leave. READ MORE
Discover how effective leadership can transform your hotel's performance and employee retention. This article, complete with a quiz to assess your managers' skills, highlights the importance of communication, feedback, team building, and emotional intelligence. Learn why investing in leadership training offers a substantial ROI - leading to a happier, more efficient workforce and enhanced guest satisfaction. READ MORE
