• How Leading Hospitality Brands are Building Connected Cultures That Keep Workers from Walking Away
• By Louise Willoughby-Petit, Chief People Officer, LumApps

The hospitality industry faces an 8.6 million worker shortfall by 2035, yet the solution isn't higher wages or better perks. The brands retaining talent are those reframing communication as cultural infrastructure, as this creates systems where every voice matters and every worker feels connected to something larger than their shift. Here's how forward-thinking operators are building a culture of belonging. READ MORE

• Addressing the Talent Crisis in Luxury Hospitality
• By Franck Arnold, Managing Director & Regional Vice-President, The Savoy

Franck Arnold, Managing Director and Regional Vice-President of The Savoy, discusses how the luxury hospitality sector currently faces a critical skills gap, and how proactive measures such as integrating hands-on experience to traditional education can fix this. Previous experience in the fast-paced world of high-end hospitality is key to the success of the industry, he believes. READ MORE

• Artificial Intelligence as a Strategic Game Changer in Guest Services Management
• By Po-Ju Chen, Professor, Texas A&M University

This article focuses on how Artificial Intelligence (AI) revolutionizes guest services in the lodging industry by automating routine tasks, personalizing experiences, and enhancing operational efficiency. From chatbots and voice assistants to smart energy systems and dynamic pricing, AI improves guest satisfaction, reduces costs, and boosts staff productivity. As adoption grows, AI will redefine hospitality through predictive, personalized, and sustainable service delivery. READ MORE

• The 5 C's of Collaboration: How Hotels Win by Becoming A Meeting Planner's Best Friend!
• By Robert Kraus, Owner - Event Producer, SmallConferences

Hotel managers have a significant opportunity to improve their working relationships with meeting planners, ensuring smoother events and driving repeat bookings. By adopting a partnership approach, hotels can move beyond simply providing space to becoming indispensable collaborators. This guide details the 5 C's of Partnership: satisfying meeting planner needs through Customization, Communication, Collaboration, Consistency, and Check-in. READ MORE