As hotels enter 2026, short-term hiring tactics are no longer enough. Labor shortages have become structural, demanding long-term workforce strategies. From investing in retention and lawful immigration to leveraging HR analytics and technology, hotel leaders must treat workforce stability as a strategic priority. The winners won't be those hiring fastest - but those planning smartest. READ MORE
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Modernizing procurement payments is becoming essential for hotels seeking stronger security, enhanced sustainability, and improved supplier trust. Outdated, paper-based methods slow operations, increase fraud risk, and strain vendor relationships. By shifting to automated digital payments, virtual cards, embedded workflows and by leveraging real-time data, hotels can reduce costs, improve cash flow visibility, and enhance ESG performance, creating a more resilient and future-ready financial ecosystem that is optimized towards sustainable growth.
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Hotels are rapidly adopting AI, IoT, and smart technologies to enhance guest experiences, but cybersecurity maturity isn't always keeping pace. In 2026, top threats include AI-driven phishing and deepfakes, IoT device exploits, and vendor-related breaches. To stay secure, hotels can embrace zero-trust principles, strengthen vendor oversight, automate threat detection, and prioritize ongoing staff cyber awareness and collaboration. READ MORE
When Harry Gordon Selfridge opened his revolutionary department store in London in 1909, he didn't just bring American-style retail to the heart of Britain, he introduced a philosophy that would shape the customer experience for more than a century. His now-famous mantra, "The customer is always right," was meant to empower consumers and build trust. And for a while, it worked. READ MORE
Construction is a key factor in the past, present and future of the hospitality industry. Construction can create a develop a collaborative effort that encompasses, supply chain considerations, operational efficiencies, interior design, sustainability and more. This article will review construction and development trends that keep hospitality products current and discuss what managers and decision makers need to know about construction. READ MORE
This data-driven article identifies a correlation between declining in international arrivals and a cascading domino effect in the lodging industry, which has resulted in a paradigm shift. Rising operation costs, tightened lending, strained franchisor-franchisee relationships, OTAs, and inflation are just some of the problematic cascading effects. Opportunities remain though! Creative and flexible lodging professionals can identify opportunities to build sustainable competitive advantages through emergent trends. READ MORE
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Building loyalty and underscoring employee value through CSR team-building events can be an important tool for the long-term success of a company. It can also help employees feel included and valued. By making clear CSR commitments that resonate with employees, brands will create a positive reputation, which will also help attract and keep top talent. READ MORE
Discover the future of events with hotels embracing hybrid technology! In this insightful article, explore how hotels are adapting to the rapidly evolving business landscape by offering seamless and engaging experiences for hybrid events. Discover the technological advancements, customized event spaces, enhanced connectivity, and comprehensive support that hotels are providing. READ MORE
More and more travelers want to stay at eco-friendly and sustainable hotels. But what do travel agencies actually look for when making bookings and recommendations on behalf of clients? Simone Collins of Travelmax walks through the top features that matter, from the performative to the practical, for every category of traveler. READ MORE
The pandemic paved the way for massive changes in the hotel industry, including new safety protocols, a reduction in staff, a new profile of travelers, and adjusted amenity offerings and services. As travel continues to grow back toward pre-pandemic levels, it is essential for hotel leaders and staff to remain aware of changes in guest expectations as the mix of business shifts from predominantly leisure back toward more historical segment mix including corporate, group and government. Understanding and anticipating these changes requires hoteliers to be nimble and to reinforce the focus on guest satisfaction. READ MORE
