How Hotels Can Approach Technological Sustainability

By Bill Lally President, Mode:Green | April 30, 2017

Green initiatives have become widespread across the hospitality market, often denoted from a sign that kindly asks guests to reuse your towels or use less water. These are small steps that hotels can take, but new technologies are making large-scale sustainability programs possible. This next wave is about more than material conservation; now the whole building is starting to get smarter through design, automation systems, sensor technologies and a fully integrated guest experience.

One of the first aspects that hotels consider when going green is the materials for the decor as part of the branding and custom experience. One example of this is the 1 Hotel franchise, which approaches sustainability from both design and technology aspects. The Central Park location features reclaimed wood, 100 percent organic cotton bed linens, LED bulbs, filters in all taps, sinks and showers, as well as an emphasis on cutting down on the use of paper. The property even has botanists on staff to support the plant life.

The hotel also offers a complimentary Tesla electric vehicle and bicycle valet service to help guests travel in an eco-conscious way. The green and earth-conscious design elements in hotels are aimed to appeal to guests and go along with the overall branding of the hotel as an eco-friendly franchise. But for hotels who don't have an overall green image, they can benefit from a sustainability program to save energy and costs. Some hotels can save tens of thousands a year on energy through automation. Behind the leafy decor of the 1 Hotel, there is an automation system that management, housekeeping and guests use both for convenience, as well as sustainable and operational efficiency.

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The temperature, entertainment and lighting devices in each room are tied into the system so they can be controlled remotely or pre-programmed to power on or off based on guest check-in or check out or in coordination with an astronomical clock. Scenes coordinate all of the devices for easy activation from management through the system when the room is set to be unoccupied or during long periods of inactivity, or by housekeeping to prepare the room for check-in.
Like design, the lighting in a sustainable hotel can benefit both management and guests.

Making lighting part of an energy savings program starts with using low-energy LED bulbs, but can become complex and much more efficient when tied into an automation system. Scenes in hotels can improve the guest experience to help them relax with soft lighting or be more productive with bright daytime lights, but can also keep usage down throughout the hotel. Switching to LEDs might be the first step in bringing energy usage down, but being able to shut down hundreds of bulbs that don't need to be running – or even setting them on a timer – can make a larger impact. With scenes, the lights can be scheduled to lower brightness at different times of day, or to automatically be shut off based on occupancy. This limits unnecessary device usage on a large scale to save energy across all of the rooms in the building.

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Coming up in November 2018...

Architecture & Design: Expecting the Unexpected

There are more than 700,000 hotels and resorts worldwide and the hotel industry is continually looking for new ways to differentiate its properties. In some cases, hotels themselves have become travel destinations and guests have come to expect the unexpected - to experience the touches that make the property unlike any other place in the world. To achieve this, architects and designers are adopting a variety of strategies to meet the needs of every type of guest and to provide incomparable customer experiences. One such strategy is site-integration - the effort to skillfully marry a hotel to its immediate surroundings. The goal is to honor the cultural location of the property, and to integrate that into the hotel's design - both inside and out. Constructing low-impact structures that blend in with the environment and incorporating local natural elements into the design are essential to this endeavor. Similarly, there is an ongoing effort to blur the lines between interior and exterior spaces - to pull the outside in - to enable guests to connect with nature and enjoy beautiful, harmonious surroundings at all times. Another design trend is personalization - taking the opportunity to make every space within the hotel original and unique. The days of matching decor and furniture in every room are gone; instead, designers are utilizing unexpected textures, mix-and-match furniture, diverse wall treatments and tiles - all to create a more personalized and fresh experience for the guest. Finally, lobbies are continuing to evolve. They are being transformed from cold, impersonal, business-like spaces into warm, inviting, living room-like spaces, meant to provide comfort and to encourage social interaction. These are a few of the current trends in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.