As we look to restore much-loved hotel amenities in a post-COVID world, some aspects recently introduced will go, heralding the return of smiles and handshakes crucial to a personal connection with guests, while the likes of frequent handwashing and app technology are here to stay. We will continue to experiment with services such as breakfast to continually improve our offerings. READ MORE

Mobile technology that was once seen as a high-tech luxury in the years before the pandemic, has now become a necessity in the post-pandemic era. But technological innovation in the hotel industry is only speeding up, with mobility, expanded asset classes, and data-driven personalization combining in the near future to form a hyper-personalized guest experience. READ MORE

Even in unprecedented times, Jamaica Inn in Ocho Rios has maintained its high level of service standards for a truly memorable Caribbean vacation experience. This intimate beach resort continues to add new amenities and activities to the guest experience while staying up-to-date with industry trends and health and safety protocols. READ MORE

How does the new pandemic reality shape our future hotel strategy? The hospitality industry continues to adapt to the ever changing world. Maintaining guest satisfaction is crucial now more than ever. Guests are no longer accepting what we could or did do to survive but rather what we can and will deliver now. The answer? Achieving balance-weighing economic efficiencies versus standard changes. READ MORE

While technology keeps nibbling around the edges, it still takes great people to run a hotel. During the past two years we have been challenged as never before by the pandemic as well as shifting guest expectations. With honest and frequent communication and thoughtful leadership, hospitality organizations can make the necessary journey from managing human resources to caring well for guests. READ MORE