Hotel mobile apps now offer a one-stop solution for virtually every aspect of a stay, from food ordering to Wi-Fi information, from maps to loyalty programs. Guest messaging platforms allow guests to message the front desk anytime, anywhere. The mobile part of a hotel experience isn't just an add-on anymore. It's something that more and more guests expect when they check in. READ MORE

Mobile is transforming the travel and hospitality industry as we know it, both from an external perspective (guest-facing) and an internal perspective (end-to-end operations). Mobile, cloud-based technology plays an integral role for today's hoteliers, empowering them to meet the guest demand for convenience and personalization while delivering enhanced data capture, increased automation, seamless connectivity, and growth opportunities. READ MORE

Hospitality's demand for contactless experiences ensuring guest safety has led to a skyrocketing increase in adoption for digital key services. Yet as with any technology, enhancements continue to be made to digital key platforms to accommodate new guest behaviors and preferences. Using the latest technologies, hoteliers can now simultaneously address health safety concerns while still ensuring maximum guest convenience. READ MORE

The hospitality industry has always been one of people serving people. But in this rapidly shifting world, defining technology's role in hospitality is a perplexing question. Is it a Virtuoso that harmonizes service delivery with guests' expectations, or is it a Vampire that sucks the spirit out of hospitality and diminished a hotel's revenues and/or capital? In this article, we begin to answer this question. READ MORE

Mobile has become a primary way to keep a hotel's frontline staff informed. As the face of a hotel brand, where service is often paramount, their knowledge of the company and its services will have a direct impact on the customer experience. Mobile-first training, communications and task management is an invaluable tool to ensure the ultimate in customer service. READ MORE