Several surveys conducted over the years by the author from several hundred hotel managers indicated strong interest in the practice of ethics by employees at every level. Managers believe a comprehensive program of ethics would greatly benefit the bottom line by enhancing repeat business and word-of-mouth advertising. Yet fewer than 10% of the hotels surveyed indicated they have a program of ethics in place. The basic question is ” why, if the need is so great, are there so few hotels with a program for ethics?” READ MORE

On a quiet tree-lined street of the Upper East Side is where you will find the Hotel Plaza Athenee, nestled among genteel residences and lavish townhouses at 37 E. 64th Street between Park and Madison Avenue. Combining cosmopolitan luxury with the intimacy and services of a boutique hotel, Hotel Plaza Athenee has created a home away from home for royalty, world leaders, celebrities, executives and sophisticated travelers from all around the world since 1984. READ MORE

Meetings are an essential part of organizational life; a manager's ability to run effective meetings is a critical part of business success. And yet business meetings and staff meetings are often viewed with disdain and disregard. This article provides practical tips to enhance meeting skills and breathe new life into meetings. READ MORE

Hotels have been at the forefront of offering guests ways to interact with innovative technologies for decades. When the popularity of television was starting to peak, many families did not have their own televisions. However in 1947, The Roosevelt Hilton in New York City became the first hotel in the world to install TVs in guest rooms. Guests were excited to experience the new technology during their stays. READ MORE

While the holidays are traditionally among the most busy times in the hospitality industry, enterprising executives and entrepreneurial managers also see an opportunity to implement new resolutions that set the groundwork for a successful next year. These can range in scope, from implementing new technologies or team building initiatives, through refining social media presence and cleaning up job postings. READ MORE