SaaS a Success for MTECH Customers

See more in Booth 1028 at HITEC

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. October 14, 2008

MIAMI, FL, June 22, 2007. Attendees of the 35th Annual Hospitality Industry Technology Exhibition & Conference (HITEC) are encouraged to stop by Booth 1028 to see the latest technology innovations from MTech. As the industry's leading Software as a Service (SaaS) guest incident tracking and workflow automation provider, MTech has been able to demonstrate the power of the SaaS model.

While simultaneously deploying several hundred new customers this year, MTech has grown its solutions portfolio at an unparalleled pace. New customers have brought new ideas. The SaaS model has allowed MTech to focus development instead of site based deployment. The resulting collection of new HotSOS modules and applications are being showcased at HITEC.

Users can employ the HotSOS.WEBlog module to act as an enterprise level Manager on Duty (MOD) log. Gone are the archaic log books which are replaced by enterprise access to operations logs from each hotel in a group.

"With HotSOS.WEBlog, hotels can have all of its managers reporting into a propertywide log that is filtered by location and employs all of HotSOS's security," said Bill Anllo, VP of Customer Experience at MTech. "The result is that one simple chronological report of the day's operations can be run. Users can also log HotSOS guest incidents from this module, making it an invaluable tool to share information on-property or across an enterprise."

HotSOS and PMWorks now have a touch screen interface. Packaged as TACT (Touch Activated Communications Terminal) and aimed at select service hotels, TACT gives just the right amount of functionality to select service hotels to ensure guest incidents are resolved while the guest is in-house. An impressively simple touch screen interface makes it possible. TACT addresses a segment of the market that has previously gone underserved. Historically, applications like this were too expensive," he said. "Now, the SaaS model changes everything."

HotSOS development has continued at a significant pace. Since last HITEC two HotSOS version updates have been delivered to all 1,200 customers. In total, more than 200 enhancements were made to the application, including automated foreign language support from all touch-points and a re-engineering of the guest history store. The new guest history repository can now integrate seamlessly with a customer's own CRM system or can act as a CRM system of its own, and these are just two of over 200 enhancements. An interface shown at HITEC last year for Vocera, the unique communications devices, also was Vocera certified after being field tested for more than one year.

The QIC (Quality Inspection Console) housekeeping application that was released last year has now been proven and enhanced based on user feedback. "We started last year with a Windows mobile application for logging inspections. Now, inspections can be logged and scored in seconds using any telephone. Building upon our telephone data entry experience, the process has been streamlined to make it faster, with greater language support, and without the need to buy additional hardware," said Bill Anllo.

"There are more developments not ready for release yet, and these are all possible because the SaaS model allows us to focus on development and not installation," Anllo said. "As a result, MTech has been and will continue to be the leader in innovation for the markets we serve. Expect the value brought by applications like HotSOS to continue to grow as development continues."

MTech invites anyone interested in learning more about these SaaS tools to stop by Booth 1028. The MTech team will be on hand to instruct attendees on the new ways MTech will help them to provide better guest service. To pre-schedule an appointment, call (305) 256-0429.