Hyatt Place Recognizes Ultimate Host and Hotel

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. March 16, 2009

MARCH 16, 2009 - Hyatt Place today announced the winners of its first-ever Ultimate Host and Ultimate Hotel Awards, service awards that recognize the employee and hotel that best exemplify the purposeful, authentic service at the heart of the Hyatt Place experience.

Guest nominations, along with input from Hyatt executives and etiquette expert Anna Post, named Pamela Diaz from Hyatt Place Denver Airport and Hyatt Place Raleigh-Durham Airport the Ultimate Host and Ultimate Hotel, respectively.

The winners were specifically chosen for their ability to demonstrate Hyatt's philosophy of authentic hospitality. Excerpts from the guest nominations are below:

WINNER: Pam, Hyatt Place Denver Airport, Ultimate Hyatt Place Host: 'I called the hotel to check on the shuttle service and mentioned I was sick. I spoke to Pam and she was very compassionate. When I showed up to check in was near tears and just wanted a bed to crawl into. Pam had a hot cup of tea ready for me and checked me in unbelievably quick and showed me to my room and told me to call if there was anything she could do to help me feel better.'

WINNER: Hyatt Place Raleigh-Durham Airport Ultimate Hyatt Place Hotel: 'I am in town to interview a number of candidates ... From the very beginning the front desk host treated me like I was extremely important. From the time I arrived I was treated wonderfully. I felt like I had my own staff with me to help me interview. Davy was extremely helpful ... Blair would fix my meals and offer to change what he could to make it more to my liking...'

'Since the first Hyatt Place opened, our guests have gone through great lengths to commend our employees and we wanted to create a way to recognize these exceptional associates,' said Alison Kal, vice president, marketing, Hyatt Hotels & Resorts. 'We're proud to say that choosing the Hyatt Place Ultimate Host and Ultimate Hotel was a very difficult choice to make.'

Hyatt Place partnered with etiquette expert Anna Post, great-great-granddaughter of Emily Post, to introduce The Etiquette Effect program to provide advice to today's professionals, helping them use modern etiquette to gain a competitive advantage.

The advice is based on the principles of First Place Training, which all Hyatt Place Hosts must master, including respect, genuine interaction and relationship building. The principles and lessons of this proprietary training allow Hyatt Place Hosts to use their skills to interact with guests sincerely and effectively, something for which guests have expressed their appreciation.

The winners were chosen after Hyatt executives and etiquette expert Anna Post reviewed guest nominations. The nominations detailed numerous examples of exceptional service, including calming distressed children, providing a friendly ear, anticipating guests' needs and simply treating guests as if they are family.

'Etiquette is at the heart of almost any personal and professional interaction and the lessons taught in First Place Training demonstrate how to infuse appropriate etiquette into any situation,' said Anna Post, etiquette expert. 'The guest nominations for the Hyatt Place Ultimate Host and Ultimate Hotel prove that people appreciate etiquette and even more importantly, they prove that thanks to their training, Hyatt Place Hosts deliver a guest experience that stands out.'