Ritz Carlton, NYU Team Up on Education
NEW YORK, NY, March 20, 2006. The Ritz-Carlton Hotel and New York University's School of Continuing and Professional Studies are launching a new executive education program.
This new venture marries the award-winning management acumen of Ritz-Carlton -- a leader in the customer service-oriented hotel industry --with the expertise and 70-year history of NYU SCPS in creating relevant, high-quality adult education programs. This is the first-known educational alliance of its kind between a hotel corporation and major American university.
The program -- "Implementing a Customer-Centric Culture" -- is an intensive, weeklong seminar taught by faculty from Ritz-Carlton's Leadership Center and NYU.
Courses cover such topics as creating highlevels of customer satisfaction and loyalty; tools and metrics for performance excellence; leading effective organizational change; and talent management.
NYU SCPS Dean Robert Lapiner, "The focus of any industry today, including continuing education, is to build customer relationships. The Ritz-Carlton is one of the best companies in the hotel industry, which places a premium on customer service. It's a partner that NYU SCPS and our Corporate Learning Services are proud to have in this new venture."
"The Ritz-Carlton Hotel Company is very proud of this newly formed strategic alliance with the NYU School of Continuing and Professional Studies and Corporate Learning Services, the recognized leader in providing relevant learning experiences for adult learners. We believe this partnership takes The Leadership Center to a new level of professional outreach excellence," said Simon F. Cooper, president and chief operating officer.
Founded in 1934, NYU SCPS is one of the largest providers of adult education, enrolling more than 44,000 students annually and offering 14 industry-focused graduate degrees and more than 100 professional certificate programs. The School's Corporate Learning Services(cls.nyu.edu) division will manage this alliance.
Twice-recognized with The Malcolm Baldrige National Quality Award, The Ritz-Carlton Leadership Center has since 2000 trained thousands of executives, managers, and line staff from industries as diverse asautomotive, finance, healthcare, retail and transportation.
The seminar will be offered four times this year, during weeks of May 22,August 7, October 16, and December 4, 2006 and will be taught at the NYUSCPS center in downtown Manhattan's historic Woolworth Building, 15 Barclay Street.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
