Kalahari Resorts Selects Signature for Training
COLUMBUS, OH, June 12, 2006. Kalahari Resorts, home to the largest indoor Waterparks in Ohio and Wisconsin, plans to enhance its guest reservation experience by engaging Signature Worldwide, the leading provider of hospitality training outsourcing solutions, to deliver training development for its central reservations associates. The continuing education will begin this month and take place onsite at the Kalahari Resort central reservations office in Wisconsin Dells where associates handle reservation calls for both locations.
In anticipation of the August opening of Kalahari-Sandusky Ohio's new 95,000 sq. ft. meeting and convention center, training will focus on effectively communicating the numerous amenities of the new meetings facility, as well as the impressive indoor and outdoor waterparks, extensive onsite dining opportunities, and both resort's unique African theme.
"Our goal is to create a seamless experience for everyone who calls about our resorts - whether they are booking a family vacation at the waterpark or a meeting in our new convention center," said Kalahari Resort owner, Todd Nelson. "You only have one opportunity to make a first impression. Since our resorts have so much to offer guests, it is critical that our associates are well-versed on our guest's needs and lifestyles."
"Positioning Kalahari Resorts to immediately impress all customers is of the utmost importance," said Holly Zoba, national sales manager for Signature Worldwide. "Our training programs help the phone agents build a sales formula that can be used to qualify each guest and vividly describe the Kalahari experience and amenities to new guests."
According to Zoba, Kalahari Resorts should expect to see an increase in conversions, in average daily rate, and customer satisfaction during the reservation process.
Employee skill improvement will be ongoing after Kalahari Resorts' initial hospitality training event. Ongoing plans include one-on-one employee coaching, monthly hotel mystery shopping calls, return visits by a Signature Worldwide trainers, and use of Signature Worldwide's web-based reporting tool to measure the success of the program.
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