79th CHART Hospitality Training Conference

Promises High Level Training to Achieve Employers Success

. November 19, 2009

High quality employee training programs are mission critical for employers success during challenging economic times. Members and guests of the Council of Hotel and Restaurant Trainers (CHART, www.chart.org) will gather March 6-9, 2010 to share and learn effective training and development practices that can quickly improve operational results and increase employee performance. CHART, celebrating its 40th anniversary in 2010, will host this 79th semi-annual hospitality training conference at the Grand Hyatt in San Francisco, CA. The agenda, with speaker bios and topics, can be viewed at: www.chart.org/conference.php.

This conference is the premier event where hotel trainers, restaurant trainers and hospitality human resource professionals gather to learn from inspiring keynote speakers, participate in interactive educational break-out sessions, network, and share best practices. The three day conference and one pre-conference day is specifically designed to include relevant and timely industry workforce learning topics, such as retention, training solutions, employee performance, leadership success, coaching, engaging facilitation, going 'green' and customer service/loyalty.

'The San Francisco conference again offers attendees access to top-notch speakers and ideas that can be implemented for success in this competitive hospitality industry,' commented Kate Shehan, CHART president and vice president of human resources for Morton's The Steakhouse. She continues, 'In difficult economic times, the role of training is even more critical. CHART offers our members outstanding opportunities to learn and grow and network together.'

First time conference attendees will have the chance to be part of an orientation to get them connected and show how they can make the most of their experience at the conference.

Keynote Speakers:

Roadmap to Success: Strategies for Extraordinary Leadership
Susan Steinbrecher, President of Steinbrecher & Associates

Highly-rated speaker Susan Steinbrecher will use her wealth of knowledge drawn from years of training and coaching executives to share the qualities necessary to achieve success and show how to implement them. Roadmap to Success is an interactive session which will allow participants the opportunity to assess how they currently see themselves around each of the five core fundamentals of effective leadership. The session will provide tools that can assist attendees to live each fundamental at a higher level. Susan is an inspirational speaker, author, and executive coach.

The Egonomics of High Performing Teams
Steven Smith, co-founder of MarcumSmith

Ego is the ultimate double-agent-it's the reason we succeed, and why we get tripped up and fall short. Steven Smith's presentation will offer a practical approach for understanding and handling egos in our organizations. His discussion will teach attendees to know their limits, understand what traits keep employees at full strength, and how the right level of confidence keeps teams grounded and at the same time provides an edge. Steve is an acclaimed speaker and author.

Training and Development: A Service Value Proposition
Joleen Goronkin, President of People and Performance Strategies

In today's competitive environment, we all must understand that VALUE is more important than ever before. This session will allow attendees to look through their customer's eyes to examine how service is delivered and determine if their team provides service in a way that creates the most value for the customer. Joleen Goronkin is a high-energy, passionate and engaging speaker and facilitator who will share best practices and tips on how to create or enhance employee's effectiveness.

Confidence Under Pressure
Don Akers, Motivational Speaker, Leadership Coach

This high-energy session will teach attendees how to use pressure as an advantage and remain confident in the face of an uncertain future. Olympic contender, Golden Gloves champion boxer, and Fortune 100 business expert Don Akers weaves entertaining, funny boxing stories with profound ideas to build one's business and live more fully. His insight's are real, practical and will be immediately useful. The ability to focus under pressure defines greatness. Participants will learn how to leverage pressure to attain positive results and become less fearful when faced with challenges.

There will also be many outstanding break-out sessions for attendees to further learn and network with others in the hospitality industry. Attendees will also have the opportunity to visit one-on-one with top training resource vendors during the Resource Gallery trade show, where only CHART member-recommended solutions suppliers exhibit.

Conference attendees will also give back to the community by participating in a service event.

For additional conference information, as well as register visit www.chart.org/conference.php.

Early Registration Fee: On or before January 30, 2010
$695 Member $820 Non-Member
Late Registration Fee: After January 30, 2010
$800 Member $925 Non-Member
On Site Registration Fee
$900 Member $1025 Non-Member
One Day Registration Fee
$300 Member/Non-Member $100 Student

For more information, please call 312.405.2634, email [email protected] or visit www.chart.org.

CHART, a non-profit professional association founded in 1970, is the leading resource for the development and advancement of hospitality training professionals' and their organizations. With more than 400 members from more than 300 multi-unit restaurant and hotel companies, CHART represents a workforce of almost three million. CHART includes all facets of hospitality training, learning and performance professionals; from entry level to senior executive. CHART's mission is to develop hospitality training professionals to advance industry training practices and improve operational results by providing access to education, tools and resources.

Business Contact: