Industry Veteran Jack Naderkhani Launches The Mithra Group

Strategies for Delivering Superior Customer Service in the Digital Age

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. August 06, 2010

AUGUST 5, 2010 - “In today's fast-paced business climate, customer satisfaction is the first casualty in an environment of belt-tightening and cost cutting,” declares hospitality industry veteran Jack Naderkhani. “And with companies surrendering to technology, it's no surprise so many service-oriented businesses are suffering today.” His recently launched venture The Mithra Group (http://www.themithragroup.com/) takes a customized approach showing management how to refocus their energy and resources to achieve higher client satisfaction and loyalty in the digital age.

Prior to founding Mithra, Naderkhani was the General Manager of the Forbes Five Star/AAA Five Diamond Raffles L'Ermitage Beverly Hills where he spent close to two decades pleasing the toughest clients from international diplomats to world-famous celebrities. “Personal service was my greatest weapon and sharpest tool,” he adds. Under his guidance, the hotel was consistently recognized for its outstanding service and facilities and appeared on numerous Best Of lists, including Conde Nast Traveler, Travel + Leisure, CNN, Forbes and Michelin. The readers of Conde Nast Traveler gave the hotel a rare, perfect score of 100 points.

Having spent the last year traveling the globe reconnecting with his many friends and colleagues he met during his thirty year career, Naderkhani returned with a specific vision for a business that would mark his re-entry to the hospitality arena. His Mithra Group would give service-oriented establishments personalized game plans for elevating their customer satisfaction and thereby improving their financial bottom lines.

Naderkhani has earned a reputation as a savvy innovator. During the post-911 era while others in the industry were lying low, Naderkhani devised a bold plan that succeeded in maintaining the high level of tourism in Beverly Hills. His also instituted revolutionary ideas at the hotel including a 24-hour arrival/departure policy that was immediately adopted by all Raffles properties and soon became de rigueur in the luxury marketplace. On behalf of Raffles, Naderkhani traveled extensively, assisting on new site selections, setting performance standards and training local management and staff.

Naderkhani is quick to point out what he calls the Mithra difference - unlike 'one size fits all' management consultants, his company partners with clients to achieve their targets goals within their specific business framework. Though his clients' names are kept confidential, his website http://www.themithragroup.com/ details recent client case studies and features his 'Mithra Moments' a series of 200+ simple easy to implement operational changes to elevate customer satisfaction. When asked, 'What is the number one lesson to learn in today's challenging economic conditions?' Naderkhani replies. “The importance of customer satisfaction. Not only is customer loyalty a vital key to any business, but a satisfied customer is a company's best and least expensive advertising campaign!”

The Mithra Group, named after the ancient god responsible for defining and keeping order in the world, is headquartered in Beverly Hills, CA. For more information, contact Jack Naderkhani, 310-860-6156, [email protected]. Media Contact: Arlene Winnick, Winnick PR+, [email protected], 310.274.6430