Orchard Hotel Singapore Awarded Singapore Service Class Certification

Thumbs Up for Orchard Hotel Singapore

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. April 07, 2011

Singapore - April 6, 2011 - Orchard Hotel, a leading hotelier in the hospitality industry has been conferred the Singapore Service Class Certification (S-Class) for business excellence in service standards by Spring Singapore. The “S Class” certifies Orchard Hotel's credibility and demonstrates the high level of commitment it has in raising the service standards in the organisation.

Present to receive the award at the ceremony from Chairman of Singapore Quality Award Governing Council, Professor Cham was General Manager of Orchard Hotel Mr Ruprecht Schmitz. “We are proud to achieve the “S-Class” accreditation especially in an environment that includes two giant integrated resorts! The team has worked very hard throughout last year to meet and exceed the criteria set to enable Orchard Hotel to receive the accreditation. We aim to sustain our “S-Class” accreditation and remain dedicated in our efforts to build upon our success,” said Mr Schmitz.

Organised by Spring Singapore, the S-Class Certification recognises organisations with outstanding customer centric focus on effective business management. The judging framework covered six categories namely Leadership, Planning, Information, People, Customers and Results. A special committee was set up, to collect evidence to showcase how the hotel managed to meet the requirements for each category. At the end of the year, a presentation was made to a board of auditors commissioned by Spring Singapore.

Orchard Hotel has successfully completed the CCI (Customer Centric Initiative) Project in order to attain the S-Class Certification. As part of the Project, the hotel has designed and developed the GEM+ (Guest Experience Management plus ) Training Programme whereby all staff were trained to provide guest experience beyond their own department, as well as to increase their confidence in handling all types of guests. The hotel has also identified many hidden talents among the 12 in-house trainers for this Programme who will continue to train their team members in providing the guest experience which is the most important aspect of the hospitality industry.

This certificate is a benchmark of Orchard Hotel's excellent service standards adopted in its daily operations, resulting in consumer satisfaction and loyalty.