Marriott International Honors Shamer Hotels With Eight Awards
The Spirit to Serve, Market Share Improvement and Guest Satisfaction at six individual properties.
June 2, 2011 - Officials of Shaner Hotels, a developer/owner/operator that currently owns and manages more than 30 hotels, announced that the company earned eight awards for excellence from Marriott International, Inc.: The Spirit to Serve, Market Share Improvement and Guest Satisfaction at six individual properties. The honors were presented at Marriott's Courtyard, Fairfield Inn, Residence Inn, SpringHill Suites and TownePlace Suites Brands (CFRST) Conference, held recently in Indianapolis, Ind.
“These honors are especially gratifying in light of the difficult operating environment of past year,” said Lance Shaner, chairman and CEO of Shaner Hotels. “The struggling economy allowed us to refocus on our core values of providing the utmost quality service to every guest that walks through our doors, which also positively affected the bottom line. This strategy is one we pride ourselves on and one that we will continue to perfect in the years to come.”
About the Awards
The Spirit to Serve Award - Shaner Hotels earned this award for its ongoing, progressive community service projects that align its hotels with community goals through balanced in-kind philanthropic donations, coupled with associate volunteer efforts.
Market Share Improvement Award - Based on gaining market share over its competitive set for 2010, the award was presented to the full-service Chattanooga Marriott in Tennessee.
Guest Satisfaction Awards - Based on system-wide guest-satisfaction rating for 2010. Six Shaner hotels received top honors:
- Florida
Courtyard St. Augustine
Courtyard Kendall Town
Fairfield Lakeland
Fairfield St. Augustine
- Pennsylvania
Courtyard Mechanicsburg
- Delaware
Courtyard Newark
“Marriott offers many great opportunities and the flexibility to develop strong relationships with our guests and surrounding communities, thus reinforcing the reputation for quality service for which Marriott is well known,” Shaner added. “We appreciate the recognition and look forward to continuing a leadership role in our respective markets in the future.”
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
